Operations Lead - Fashion Valley

Why Join ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

About the Role

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting, and operating efficiently.

Responsibilities

• Operations Leader
  • Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
  • Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
  • Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
  • Champion strong visual standards for the sales floor
  • Support a safe work environment and efficient operation through strong stockroom standards and processes
• Business Leader
  • Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests
• People Leader
  • Lead by example and inspire staff in daily operations and guest experience
  • Directly oversee the Operations Associates; responsible for recruitment and development of talent
  • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Flow Experience Leader
  • Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
  • Execute company-level operation-focused directives, projects, and initiatives, in partnership with the management team, to achieve goals & KPIs
  • Open and close the store in accordance with back of house (BOH) standards

Qualifications

• 2+ years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback, and eager to provide it
• Self-motivated with a desire to achieve results and excel individually and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of the store
• Ability to lift, push, carry, or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing, and weekend shifts, which may be subject to change. All employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, the first week of January.

Benefits

• Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental, and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents
• 401K with company matching
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

Pay

The Company’s Lead base pay ranges from $22.00 - $26.00/hour in San Diego, CA. Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.