Operations Lead

Key Responsibilities

• Manage all daily warehouse floor operations from inbound receipt through outbound dispatch.
• Oversee inbound trailer unloading and receiving activities.
• Cook out the sorting, segmentation, palletizing, wrapping, staging, and loading of freight.
• Ensure all freight is processed accurately and ready for scheduled outbound departures.
• Cook out the daily labor assignments to support operational volume and customer requirements.
• Maintain a clean, organized, and efficient warehouse operation.

Customer KPI Management

• Ensure all customer service level agreements (SLAs) and operational KPIs are consistently achieved.
• Monitor performance including on-time departures, shipping accuracy, inventory accuracy, scan compliance, labor productivity, trailer turnaround time, product quality, and damage prevention.
• Investigate operational issues and implement corrective actions to prevent recurrence.

Transportation Coordination

• Partner with routing and dispatch teams to ensure outbound schedules are met.
• Ensure all freight is staged and loaded according to route sequence.
• Cook out the coordination of loading activities with Independent Contractors (ICs) and transportation partners.
• Communicate operational issues that may impact customer service or delivery schedules.

Inventory & Quality

• Maintain inventory accuracy throughout receiving, staging, and shipping operations.
• Ensure proper product handling to minimize damages.
• Investigate inventory discrepancies and shipping exceptions.
• Maintain warehouse organization and inventory control standards.

Safety & Compliance

• Ensure compliance with company safety policies and OSHA regulations.
• Maintain a safe, clean, and organized work environment.
• Follow all customer operating procedures and company standards.

Continuous Improvement

• Monitor daily operational and productivity reports.
• Identify opportunities to improve warehouse flow, labor utilization, and operational efficiency.
• Support continuous improvement initiatives that enhance service, productivity, and customer satisfaction.