Operations Lead

Job Description

We are immediately hiring an Operations Lead, in Lockbourne, OH, to support our Final Mile Delivery operations. Apply here today to speak with a Recruiter about the position and perks of jumpstarting your career with Ryder.

Pay

Pay: $22.50/hr

Shift

Pay Type: Full-Time/Paid

Weekly Shift: 5:30am-2:00pm

Schedule: Monday-Friday

Experience

You'll play a key role in supporting our Final Mile operations. You'll be responsible for:

• Accurate data logging, billing, maintaining records
• Providing real time route support for drivers
• Supporting load out, inventory tracking, and escalating customer service inquiries
• Moving production with warehouse, breaking down packaging materials and general warehouse functions

Learn More

Learn more about this role by following the link below: https://RyderCareers.Video/Dispatch-Coordinator

About Ryder

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.

Essential Functions

• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
• Maintain a current procedure book for the customer service jobs and functions
• Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
• Cook up special customer requests with the transportation and operations departments, expediting orders as necessary
• Compile statistical information from manifest data and prepares related reports
• Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Ability to simultaneously handle multiple priorities

Qualifications

• H.S. diploma/GED required
• Three (3) years or more Customer Service experience required
• DOT Regulated: No

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information

• For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.