Operations Lead

About the role

This is not your typical bizops role. Operations are core to our business and are a competitive advantage, so we are designing an ambitious, world class org. As a member of the Operations Team at Crosby, you will take full ownership of scaling the best law firm ever built – designing and optimizing complex human-in-the-loop workflows, cracking our automation, and ensuring quality.

Responsibilities

• Own mission-critical workflows that blend human and machine to deliver legal work faster and better than ever before
• Design and implement new operational processes, from scoping to rollout, across legal delivery, quality control, training, and client success
• Partner with product and engineering to prototype and deploy internal tools that increase throughput and reduce error
• Define and operationalize Crosby’s evolving playbooks, training systems, and incentives as we scale

Requirements

• 2–5 years of experience in operations, consulting, finance, or a similarly analytical and high pressure, execution-focused environment
• Prioritization given to former founders
• Deep curiosity about how things work—and how they can work better
• Proven ability to own complex systems or projects end-to-end, especially in ambiguous or high-stakes settings
• Excitement about working in-person with a team that values precision, pace, and constant reinvention

Qualifications

• An interest in law or legal services is a plus, but not required—this is an operations-first role

Skills

• Strong analytical and problem-solving skills
• Experience with project management and workflow optimization
• Ability to work effectively in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills

Benefits

• Unlimited PTO
• Lunch & dinner in the office every day
• Medical insurance (multiple plan options through Anthem & Cigna)
• HSA or FSA, depending on your plan choice
• Dental insurance
• Vision insurance
• One Medical membership
• 401(k) match
• In-office desk setup stipend

Pay

Pursuant to New York Labor Law Section 194-b, the US Pay Range for this position is listed in the job post. Final compensation will be determined based on skills, experience, and qualifications. Compensation Range: $140K - $185K

Schedule

Not specified

Equal Opportunity

Crosby is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the New York City Fair Chance Act.