Operations Lead Analyst

About the company

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

• 140+ years serving healthcare
• Over 14,000 teammates worldwide
• Serving healthcare partners in 80 countries
• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
• 40+ distribution centers
• Portfolio of 300 proprietary and branded product offerings
• 1,000 branded medical product suppliers
• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan – Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance – Offered to all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability – Employer-paid coverage provided.
• Voluntary Supplemental Programs – Additional options including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan), and parental leave.
• Health Savings Account (HSA) and 401(k) – Voluntary financial programs to help teammates prepare for the future, plus other voluntary benefits.
• Paid Leave – Holidays, vacation days, personal days, sick days, short-term leave, and parental leave.
• Well-Being – Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs at no cost.

About the role

Provides decision support for business areas across the enterprise. Applies complex mathematical and statistical techniques to develop service sensitivity models. Draws conclusions and makes recommendations to fulfill business objectives and drive change. Gathers, manipulates and synthesizes data (e.g., attributes, transactions, behaviors, performance, etc.), models and other relevant information to draw conclusions and make recommendations that result in highly impactful operational changes or implementable strategies.

Responsibilities

• Leverages business/analytical/system knowledge to develop and maintain data models and participates in discussions with cross-functional teams to understand and collaborate on business objectives and influence solution strategies.
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and training; subsequent analysts should be able to rely on documentation to replicate and continue work.
• Understands and adopts emerging technology and market shifts that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Completes ad-hoc data analysis as determined by business need and/or management need.
• Recommendations typically have an impact on business results.

Additional responsibilities

Performs additional duties as directed.

Qualifications

• Bachelor’s Degree in Economics, Finance, Engineering, Statistics, or Mathematics required
• Master’s Degree preferred
• Ten or more years of applicable experience required
• Certified Lean, Six Sigma or Transaction Process Systems (TPS) training preferred

Skills

• Strong analytical and quantitative skills; ability to effectuate return on investment required
• Ability to review and analyze information from multiple sources
• Ability to assess needs, identify issues, recommend alternatives and implement change
• Ability to work through ambiguity by gathering more data or seeking clarification
• Strong ability and experience managing and performing multiple concurrent tasks
• Excellent verbal and written communication skills; able to communicate complex concepts to all levels of the organization
• Ability to plan and coordinate completion of tasks in a multi-deadline environment
• Ability to collaborate with others, make effective decisions, and negotiate well
• Demonstrated success in problem solving through use of data and information; ability to recommend process improvements based on information and metrics
• Proficient project management skills with a focus on managing solution driven strategy plans to achieve goals
• Excellent PC skills with strong expertise in managing data via Excel, Power BI, Snowflake, and Dax Studio
• Ability to work under structured supervision, independently, and as part of a team
• Experience with establishing operational standards and metrics
• Professional demeanor when representing O&M internally and externally
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations required
• Must read, write, and speak English fluently
• Ability to communicate and interact effectively with people from multi-functional areas with diverse backgrounds

Additional requirements

• Position will require some travel
• May need to work long hours on occasion

Pay

The anticipated pay range for this role is $90k–$95k per year