Operations Lead - 1st Shift

About the Role

Lead strategic project delivery for Enterprise and Gaming, managing end-to-end lifecycles including planning and delivery of Operations strategic projects. Ensure project success by documenting processes, defining deliverables, creating schedules, leading meetings, and managing budgets.

Responsibilities

• Support and manage a diverse mix of Operations projects (Supply Chain, New Channel Integration, Shipping/Distribution, Manufacturing, and Systems).
• Develop and document processes, meeting results, actions, risks, and project communications.
• Organize meetings, develop agendas, monitor and update project status.
• Document and update all Operations Processes, including OTC for Pre-Fulfillment, Fulfillment, and Materials Management.
• Provide direction and task oversight to individuals, departments, and stakeholders.
• Gather required data from end users to evaluate objectives, goals, and scope on assigned projects.
• Participate in global meetings, some outside of normal work hours, with external and internal partners.
• Liaise and build strong relationships with Carriers (Inbound/Outbound).
• Troubleshoot and work with Global Trade Compliance to reduce/eliminate late shipments.
• Coordinate with Procurement to ensure delivery of required channel material on time.
• Develop and formalize processes and procedures within M&M and Fulfillment for OTC.
• Accountable for the performance of OTC launch and ongoing operations, including continuous improvement.
• Lead the Navision to D365 conversion as a Subject Matter Expert (SME), driving systems enhancements across ERP, WES, and WMS while guiding cross-functional teams through the transition.
• Project manage picking and shipping processes, such as fulfillment with M&M and Fulfillment.

Requirements

• Track record of resolving problems and complex issues.
• Ability to effectively prioritize and balance diverse work schedules, demonstrating strong organizational and time management skills.
• Proficient with oral and written communication and conducting presentations.

Qualifications

• Required Education: Associate degree and/or equivalent work experience.
• Preferred Education: Technical/bachelor’s degree.
• 3 years of proven experience in leading/supporting project management tasks, including demonstrated experience in establishing deliverables and timelines (preferably in operations, manufacturing, shipping, and/or distribution).
• Project Management Certification preferred.
• Supervisory experience preferred.
• Advanced experience with Microsoft Word, Excel, and PowerPoint required.
• Experience with Microsoft Visio and SharePoint strongly preferred.
• Experience with ERP systems required.