Operations Improvement Manager

About the role

The Operations Improvement Manager is our field-facing performance engine. You will partner with Regional Vice Presidents, General Managers, and Operations Managers to diagnose productivity gaps, standardize best practices, and deliver measurable gains in safety, labor efficiency, route density, and margin. You will also help newly acquired companies reach Ecowaste operating standards quickly. This is a hands-on role: you will spend as much time in trucks, yards, and transfer stations as you do in spreadsheets. The ideal candidate can comfortably commute to our Coppell, Texas office or is willing to relocate.

Success Objectives

Daily:

• Review the prior day's route, labor, overtime, downtime, road calls and door traffic along with disposal metrics and flag outliers.
• Monitor service indicators (MPU’s, RMPU’s, Open work orders, DVIR completion, driver scorecards) and escalate concerns to the local GM the same day.
• Support one or more field leaders on active improvement plans: disposal and route optimizations, ride-alongs, route observations, dispatch reviews, or yard audits.
• Log findings, actions, and owners in the improvement tracker so nothing lives only in email.

Weekly:

• Publish a concise KPI scorecard for each assigned market: labor cost per route, stops per hour, revenue per truck, overtime %, missed pickups, and disposal cost per ton.
• Lead a structured operating review with each active site to confirm action items, owners, and due dates.
• Complete at least two on-site route or facility audits and deliver written recommendations within 48 hours.
• Meet with