Operations Improvement Analyst

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Operations Improvement Analyst implements process improvement initiatives and promotes a culture of continuous improvement. Serving as the primary liaison between Customer Service Center operations and corporate teams, this role partners with regional management to assess process compliance, monitor performance metrics, improve system efficiency, and execute performance excellence programs and action plans that strengthen adherence to standard operating procedures and operational effectiveness. Responsibilities Drives operational improvement programs to reduce costs, and improve quality, and service levelsResponsible for reviewing current processes and identifying and capturing opportunities to improve operational efficiency; including tracking barriers to performance efficiency, improving data integrity and developing improvement plansSupports field operations through issue resolution and guidanceCollaborate with various cross functional teams (IT, Finance, Payroll, HR, Legal) to resolve issues and implement solutionsProject management of initiatives within Operational Improvement organization as neededDevelop and implement tools to drive operational efficiency and quality improvementsAssists in the creation of training material for tools and processesTrain location staff and leadership team on tools that drive operational efficiency and quality improvementsChanging behaviors through continuous improvement coachingAssist in maintaining the company’s standard operating procedures, and to support their sustainable implementationPartners with operational and corporate leaders to ensure successful implementation of process improvement initiativesSupport the maximization and effective use of existing systems and reports The salary range is $71k - $88k annually. Qualifications Requirements: Experience in process improvement discipline or student transportation is a plus1 - 4 years of experience with increasing levels of responsibilityAble to handle multiple, complex priorities and balance the needs of each according to business impactStrong business and technical skills in operational improvementKnowledge and expertise in developing communication plans and strategies to facilitate the rollout of goals and action plans to achieve themSystemic problem solver, implementing solutions to solve root cause problemsCreates an environment that encourages and rewards teamwork and collaborationSet clear expectations, track and communicate resultsStrong written, oral, communications and facilitation skillsConvey information in understandable terms at all levels of the organization and through proper channelsCreative and change-oriented continuous improvement process skillsAssertive, energetic, and a self-starter. Able to work with little supervision or in team environmentMust be proficient in Microsoft Word, Excel, and PowerPoint, PowerBIAbility to travel up to 50% Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers. We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.