Operations Fraud Specialist - Operations Shared Services

About the role

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Responsible for reviewing mobile, remote deposit capture, ATM and branch deposits as well as In Clearing check items for potential fraud, requesting holds and approval or rejections as necessary. The Operations Fraud Specialist is also responsible to review Zelle, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.

Responsibilities

• Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
• Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
• Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.
• Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
• Assists in driving the effective use of technology within functional areas.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined accurately.
• Makes recommendations to leadership about possible changes to processing that will enhance the process.
• Processes affidavits for fraud, including processing of provisional credits to customers’ accounts and sending letters to other financial institutions to request funds.
• Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.
• Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required.
• Reviews and processes fraud claims received from other financial institutions.
• Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

Requirements

• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions‑oriented manner.
• Ability to interact effectively within the team and with the customers they service.
• Demonstrated ability to manage priorities and meet critical deadlines as defined.
• Strong organizational and prioritization skills.
• Ability to multitask and work under pressure.
• Team player with a positive outlook.
• Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
• Ability to learn various Banking Software programs.
• Expected to acquire and maintain proficiency in the Bank's policies and procedures and adhere to all applicable laws, rules and regulations.
• Complete all assigned compliance training in a timely manner.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Associate's Degree preferred.
• Minimum of two years of banking experience, preferably in operations, required.

Benefits

• 17 days of PTO (Paid Time Off)
• 5 days of STD (Short Term Disability)
• 11 annual paid holidays
• 1 float holiday
• Medical, dental, and vision coverage
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Transportation Fringe Benefit Plan
• Group Life insurance
• Long Term Disability
• Optional Life insurance
• Access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short‑Term Disability and Critical Illness policies
• Other ancillary benefit products
• 401(k) with employee match

Pay

The wage range for the Operations Fraud Specialist position is $20.00 - $23.00 per hour and eligible for approved overtime.