Operations Expert

Overview

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Responsibilities

• Provide coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Cook up product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Aid Sales Associates during onboarding and training.
• Aid with product launches and changes according to company SOP.
• Aid customers as needed on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 0 - 2 relevant job experience - minimum 6 months
• Mets defined availability criteria, including nights, weekends and non-business hours
• Proficient in use of technology (iPad, registers)

Critical Skills & Attributes

• Demonstrates strong customer service skills
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Pay

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Schedule

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.