Operations Excellence Analyst (Hybrid)

Key Responsibilities

• Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools
• Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies
• Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations
• Partner with Business Operations teams to build and fine-tune interactive dashboards
• Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency
• Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations

Job Requirements

• Data Visualization: Build reports using Tableau logic and metric definitions
• Data Mining: Extract insights from ITSM tools including Salesforce, ServiceNow, and Purecloud
• Presentation Software: Craft persuasive, audience-tailed briefings using PowerPoint or Google Slides
• Technical Expertise: Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving
• Professional Experience: ITIL Framework to align operational processes with established industry best practices
• Communication Skills: Convey complex technical data clearly to both technical and non-technical audiences

Target Base Salary Range

Base salary range: $90,000 - $100,000

Basic Requirements

• Bachelor's Degree
• 5+ years of experience in data analysis or operational optimization
• Legal authorization to work in the U.S. indefinitely is required.

Employer Work Permit Sponsorship

Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

No

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.