Operations Engineer II (Overnight/3rd Shift)
Iridium is an award-winning and innovative satellite communications company with the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. Our teams are passionate about their work and the impact our company makes around the world, fostering an empowering and inclusive culture that allows employees to genuinely be their best selves.
About the role
As an Engineer II, Satellite System Operator, you’ll participate in monitoring and controlling the Iridium satellite constellation and ground system at the Iridium Satellite Network Operations Center (SNOC). You will work 12-hour shifts with a team in a 24-hour, multi-satellite operations environment. This role is ideal for those who are highly motivated and passionate about engineering and satellite communications.
Responsibilities
- Participate in at least 2 of the following real-time operations roles (specific roles assigned based on team needs):
- Satellite Flight Controller
- Ground System Operator
- Hosted Payload Operator
- Support routine, real-time monitoring and/or commanding of the Iridium Satellite Constellation, teleport network, mission LANs, and/or Hosted Payload.
- Execute satellite and/or Hosted Payload commanding and perform telemetry verification of activities.
- Perform real-time system state-of-health evaluation, trending, and analysis for first-level satellite subsystem engineering troubleshooting and issue resolution.
- Investigate and resolve real-time system anomalies, following established fault escalation policies and procedures.
- Support process improvement initiatives by documenting all network events through the anomaly and issue reporting process.
- Collaborate with the team on detection and recovery of issues within the Iridium and/or Hosted Payload ground system applications.
- Monitor and perform initial troubleshooting of Iridium remote teleport antennas and the Iridium Wide Area Network (WAN), escalating issues to Tier 2 support as appropriate.
- Create accurate, timely, and descriptive event logging for all ground system outages or system events.
All operators must complete Iridium Operator Certification within the required time frame as a condition of continued employment. The certification process includes in-house classroom training and on-the-job training (OJT), with predefined knowledge and performance objectives.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment.
- 2+ years of related engineering experience.
- Strong communication skills, with the ability to clearly present information and ideas to others.
- Ability to build meaningful relationships with your manager and team members.
- Strong prioritization skills, self-awareness to identify and correct mistakes, and willingness to ask for help when needed.
- Proactive in seeking ways to improve yourself, gain new knowledge, and share knowledge with others.
- US Citizenship.
- Ability to work 12-hour shifts.
Preferred Qualifications
- Proficiency in the LINUX operating system, as well as standard PC usage and applications.
- Familiarity with software development and programming skills.
Work Environment
This position primarily works in an office setting and is largely sedentary, with the majority of time spent working on a computer. The role requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer. Under Iridium’s Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.
Pay
Base Pay Range: $80,000 - $100,000 USD. Actual compensation will be determined based on a variety of factors, and this range represents an estimate at the time of posting. Base salary is only one part of the compensation package, which may also include company stock and an annual bonus.
Benefits
- Medical, dental, and vision insurance coverage.
- 401(k) retirement plan options.
- Paid time off and paid holidays.
- Paid parental leave.
- Other discounts and perks.