Operations Engineer, GES NA Ops Engineering

About the role

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer-obsessed leader who will play an integral part in planning and implementing facility network infrastructure, including new builds, retrofits, expansions, and program initiatives. You will partner with internal customers and stakeholders to ensure timely handover and engage as a team.

This role requires 75% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.

Responsibilities

• Design, build, improve, and innovate order fulfillment infrastructure throughout the large-scale supply chain network.
• Manage, design, and implement medium scope integrated automation projects with system elements such as high-speed sortation, multiple conveyors, package lines, and/or robotic work cells. Typical project installation values range from less than $1MM to greater than $5MM.
• Manage on-site vendors through their leads and escalate issues through vendor and Amazon leadership.
• Evaluate issues and propose actionable resolutions to design problems. Identify and communicate needs for design improvements.
• Monitor and enforce project schedules and quality with vendors or subcontractors.
• Lead and coordinate design and execution efforts between internal teams and outside vendors, including equipment specifications, material flow, process design, and site layout.
• Develop and manage budget and contract documents, including request for proposals (RFPs), change order controls, purchase orders, and invoicing.
• Lead system commissioning and predefined testing activities, including administering the plan, interpreting statuses, and reporting results.
• Coordinate with local site management to ensure proper operator training, procedural compliance, maintenance, and safety practices are followed for new and existing equipment.
• Thoroughly document, investigate, and submit change requests (CRs).
• Build strong working relationships with NA Operations leadership and their operations teams across multiple sites, as well as Launch, Facilities, Finance, Safety, and Process Engineers business stakeholders.
• Identify and lead process improvement initiatives in support of operations teams within the node. Support Kaizen events and occasionally participate when appropriate.
• Leverage working knowledge of Amazon operations with an understanding of day-to-day workings and strategic Amazon NA network planning.
• Perform and direct data analysis to provide recommendations or conclusions.
• Inspect facilities in accordance with corporate standards and procedures relating to material handling, processing, and storage.
• Develop cross-functional knowledge of Start-Up team systems, processes, procedures, and tools.

A day in the life

You are managing one or multiple projects that can vary in scope, complexity, and duration. Daily tasks may include:

• Site coordination with operations teams and contractors on project execution activities or changes.
• Deep diving into project progress, schedule, and resources while identifying barriers, creating solutions, and driving resolutions.
• Facilitating planning and/or implementation meetings with project stakeholders, ensuring alignment in objectives, expectations, and next steps. Capturing and publishing detailed notes after each meeting to drive ownership and follow-through.
• Reviewing and approving Sorter System Functional specification documents and tracking the on-time creation of sorter configurations with internal automation teams.
• Brainstorming and developing workaround solutions while mitigating project delays or design issues.
• Performing systems installation quality, safety, throughput, and performance qualifications as part of acceptance testing, frequently communicating progress to internal and external stakeholders.
• Supporting and training other engineering team members, utilizing knowledge of Amazon’s safety, mechanical, electrical, and controls installation standards and guidelines.

Requirements

• Bachelor's degree in industrial or manufacturing engineering.
• Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp, or KeyShot.
• Experience managing cross-functional projects and initiatives.
• Experience with automated equipment, including packaging machinery, sortation, and conveyor systems.
• Position includes travel up to 75% (Nationwide). Travel involves air travel to regional airports and driving to site locations. A valid driver's license is required due to project assignments in areas with limited public transportation and rideshare options.

Preferred Qualifications

• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field.
• Experience with Six Sigma, lean manufacturing.
• Knowledge of Microsoft Projects software.
• Experience designing or implementing integrated automation solutions such as material handling systems, high-speed packaging lines, or manufacturing lines.
• Experience leading large-scale, technical, or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working with the designs of complex automated material handling equipment, packaging technologies, and systems, including robotics and high-speed manufacturing.

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage.
• Maternity and Parental Leave Options.
• Paid Time Off (PTO).
• 401(k) Plan.

About the team

Within Amazon, this role is part of the Global Engineering Services (GES) North America Operations Engineering, or NA Ops Eng, organization. The Ops Eng Execution Team is responsible for the delivery of Automation Infrastructure projects related to material handling, storage, processing, and delivery of products to retrofits and new builds throughout First and Middle Miles across all regions within North America.

At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from firm engineering to project execution and final hand-off to our customers. We are a diverse, upbeat, creative team of engineers and managers working daily to ensure our internal customers have the capabilities to deliver on the Customer Promise. We not only build but also consistently improve our capabilities at Amazon. Continuous improvement is the ongoing enhancement of our systems through incremental and breakthrough developments. We seek to improve through captured lessons learned that are incorporated back into our mechanisms as a way to perpetually improve upon the next design and process iterations.