Operations Engineer - Enterprise Command Center

Responsibilities

• Continuously monitor Millennium’s technology environment to proactively identify or respond to issues.
• Assess alerts and events to determine impact, urgency, and appropriate escalation paths.
• Troubleshoot and resolve issues across Millennium’s IT infrastructure.
• Execute scheduled operational tasks and fulfill ad hoc service requests.
• Collaborate with local and global teams to maintain awareness of production environment health.
• Create, update, and maintain detailed runbooks, escalation procedures, and operational documentation.
• Carefully manage responses to infrastructure and trading-related outages.
• Lead or support incident bridge calls and provide clear stakeholder communications during service events.
• Ensure incidents, actions, and resolutions are accurately documented in ITSM tools.
• Identify opportunities to improve processes, workflow efficiency, and service quality.
• Review existing operational practices and recommend enhancements to strengthen support effectiveness.

Qualifications/Skills

• Understanding of networking concepts; Cisco knowledge or certification is helpful but not required.
• Operational experience with Linux and Windows environments.
• General understanding of core infrastructure components and topology.
• Strong problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Excellent collaboration and interpersonal skills, with the ability to work effectively in a global team environment.
• Strong attention to detail, thoroughness, and ownership of assigned work.
• Able to prioritize effectively in a fast-moving, high-pressure, and constantly changing environment.
• High sense of urgency and adaptability to new responsibilities.
• Team-oriented mindset and willingness to support colleagues.

Preferred Qualifications

• Degree in Information Technology or a related discipline.
• Experience using infrastructure monitoring tools.
• Exposure to incident management, crisis response, or production support in a complex environment.

Schedule Requirements

• Public holiday rotation coverage is required.
• Weekend coverage is required.