Operations Engineer

We need to output only HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Must not repeat no job title heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO etc). Must not include filler like "N/A". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes compensation range for certain states: "The Pay Range For The States Of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, And The District Of Columbia, And The City Of Cleveland Is $100,200—$203,400 USD". Also says "Compensation N/A" earlier but later gives range. So we have pay info. Benefits: "Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here." That's vague; not specific benefits listed. So we should not create Benefits section because no specific benefits listed. Schedule: none. So we include About the role (maybe from role snapshot? Actually "Role snapshot" includes Compensation N/A, Location, Technologies, Certifications. But we should not repeat job title. We can include About the role section summarizing description? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content. We have: - About the role: Could include the introductory paragraph about Accenture Federal Services, mission, etc. That's substantive. - Responsibilities: The "What You’ll Do" bullet list. - Requirements: The "What You’ll Need" bullet list. - Qualifications: Could include certifications, clearance, etc. Might overlap with requirements. But we can separate: Qualifications could include certifications (CLF-C01, CKA, Security+), clearance TS/SCI, polygraph willingness. Also maybe "Bonus Points If You Have" could be Skills? Actually "Bonus Points If You Have" includes hands-on experience scripting with Python and Bash, experience working in cloud environments, Agile environments, leadership experience, technical certifications especially AWS Cloud Practitioner or CKA, comfortable remote/on-site, excellent communication skills, strong customer first mindset. Those could go under Skills or Qualifications. We need to decide. Better to follow typical structure: About the role (overview), Responsibilities (What You’ll Do), Requirements (What You’ll Need), Qualifications (certifications, clearance), Skills (Bonus Points), Pay (range). Avoid duplication. We must not repeat job title. Must not include metadata like Job ID. Must remove boilerplate like EEO statements, legal, accommodation, etc. Also remove "Ready to apply? Review the details above and continue to the employer's site to start your application." etc. Also remove "Role snapshot" repeated. We must preserve all substantive information: So we need to keep location, technologies, certifications (CLF-C01, CKA, Security+), clearance, pay range, responsibilities list, requirements list, bonus points, etc. We must not invent or summarize away detail. Must keep specifics. Let's extract substantive content: From job description: - Mission statement: "At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Join a high impact Tier Two Operations team that sits at the heart of our cloud platform environment. In this role, you’ll deploy cutting edge applications, automate and optimize core processes, and serve as the trusted escalation point for our service desk. We’re looking for engineers who thrive in dynamic environments, bring strong Linux and Windows expertise, and are eager to work hands on with AWS services. If you’re a proactive problem solver with strong communication skills and a passion for collaboration, you’ll make an immediate impact here." That's about the role/intro. Responsibilities (What You’ll Do): - Serve as the primary escalation point for the service desk, tackling complex troubleshooting for applications, virtual workspaces, network and performance issues, and a variety of service requests - Administer and maintain Windows systems, leveraging technologies such as PowerShell Desired State Configuration (DSC) and Group Policy Objects (GPO), and manage software bundles for diverse virtual desktop environments - Oversee Kubernetes clusters in a private-cloud setting, including ongoing maintenance, troubleshooting, and incident response - Deploy and maintain both commercial and custom software using AWS Cloud Services (EC2, EKS, S3, Workspaces, and more), ensuring proper snapshot management and system reliability - Collaborate closely with Cyber Security and Engineering teams to optimize cloud solutions and support DevOps continuous improvement initiatives - Analyze and support systems engineering functions for new system development, critical enhancements, and patching, all in line with established system engineering and configuration management processes - Automate routine operational tasks and maintain automated job schedules to drive efficiency - Use Jira to track Tier 2 issues and communicate ongoing work and status updates with customers Requirements (What You’ll Need): - 3 years of relevant Information Technology experience - Prior experience in a Tier II support role - 1 year of hands-on experience with Kubernetes and/or Docker - Ability to meet DoD 8570 IAT II requirements (Security+ or higher certification) Bonus Points If You Have: - Hands-on experience scripting with Python and Bash - Experience working in cloud environments - Experience working in Agile environments - Leadership experience in a relevant technical area - Technical certifications, especially AWS Cloud Practitioner or Certified Kubernetes Administrator (CKA) - Comfortable working in both remote and on-site environments - Excellent communication skills - A strong ‘customer first’ mindset Clearance: Must have a TS/SCI level clearance and a willingness to sit for a polygraph if necessary Location: Colorado Springs, CO Technologies: AWS, Kubernetes, Docker, Linux, Python, PowerShell, Bash Certifications: CLF-C01, CKA, Security+ Pay: The Pay Range For The States Of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, And The District Of Columbia, And The City Of Cleveland Is $100,200—$203,400 USD We also have "Compensation N/A" earlier but overridden by range. We must not include filler like "N/A". So we ignore that. We must not include boilerplate like Equal Employment Opportunity etc. Now decide sections: - About the role: include the introductory paragraph(s) that describe the company, mission, team, etc. Could be multiple paragraphs but we can combine into

. - Responsibilities:

• for each bullet. - Requirements:
  • for each bullet (the 4 items). - Qualifications: Could include certifications (CLF-C01, CKA, Security+), clearance (TS/SCI, polygraph willingness). Also maybe "Ability to meet DoD 8570 IAT II requirements (Security+ or higher certification)" is already in Requirements; but we could keep it there. Qualifications could be certifications and clearance. - Skills: Bonus points list. - Pay:

    with the range. We should not include Benefits or Schedule. We must not repeat job title. We must output only HTML fragment. Let's craft. We need to ensure we don't include any extra text outside HTML. We'll produce:

    About the role

    At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Join a high impact Tier Two Operations team that sits at the heart of our cloud platform environment. In this role, you’ll deploy cutting edge applications, automate and optimize core processes, and serve as the trusted escalation point for our service desk. We’re looking for engineers who thrive in dynamic environments, bring strong Linux and Windows expertise, and are eager to work hands on with AWS services. If you’re a proactive problem solver with strong communication skills and a passion for collaboration, you’ll make an immediate impact here.

    Responsibilities

    • Serve as the primary escalation point for the service desk, tackling complex troubleshooting for applications, virtual workspaces, network and performance issues, and a variety of service requests
    • Administer and maintain Windows systems, leveraging technologies such as PowerShell Desired State Configuration (DSC) and Group Policy Objects (GPO), and manage software bundles for diverse virtual desktop environments
    • Oversee Kubernetes clusters in a private-cloud setting, including ongoing maintenance, troubleshooting, and incident response
    • Deploy and maintain both commercial and custom software using AWS Cloud Services (EC2, EKS, S3, Workspaces, and more), ensuring proper snapshot management and system reliability
    • Collaborate closely with Cyber Security and Engineering teams to optimize cloud solutions and support DevOps continuous improvement initiatives
    • Analyze and support systems engineering functions for new system development, critical enhancements, and patching, all in line with established system engineering and configuration management processes
    • Automate routine operational tasks and maintain automated job schedules to drive efficiency
    • Use Jira to track Tier 2 issues and communicate ongoing work and status updates with customers

    Requirements

    • 3 years of relevant Information Technology experience
    • Prior experience in a Tier II support role
    • 1 year of hands-on experience with Kubernetes and/or Docker
    • Ability to meet DoD 8570 IAT II requirements (Security+ or higher certification)

    Qualifications

    • Technical certifications: CLF‑C01, CKA, Security+
    • Must have a TS/SCI level clearance and a willingness to sit for a polygraph if necessary

    Skills

    • Hands‑on experience scripting with Python and Bash
    • Experience working in cloud environments
    • Experience working in Agile environments
    • Leadership experience in a relevant technical area
    • Technical certifications, especially AWS Cloud Practitioner or Certified Kubernetes Administrator (CKA)
    • Comfortable working in both remote and on‑site environments
    • Excellent communication skills
    • A strong ‘customer first’ mindset

    Pay

    The pay range for this position in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington