Operations Enablement Specialist

About the role

This position keeps doctor schedules in AmeriVet's practice scheduling system (ezyVet) clean, complete, and built far enough ahead that clients can book. This is a hands-on, high-volume influential role: assess the schedules, find what is blocking access to care, partner with practices to get it fixed, and coach the practice to future success. The measure of success is simple: more bookable, patient-facing doctor time — and therefore improved access to care.

Responsibilities

• Review doctor schedules in EzyVet on a set weekly cadence, practice by practice, against the scheduling standards.
• Find and resolve unnecessary schedule blocks — recurring holds, stale administrative blocks, oversized non-clinical blocks, and other opportunities that limit access to care.
• Confirm doctor schedules are built out the required number of weeks in advance and chase down the gaps where they are not.
• Check that appointment types, durations, and slot templates match the approved standards, and flag where a practice's set-up unintendedly caps its own capacity.
• Make corrections directly in ezyVet once the Practice Manager has signed off; escalate anything the Practice Manager will not or cannot approve to the Operations Director.

Requirements

• 2+ years in veterinary practice operations, medical/dental scheduling, or another multi-site appointment-based service business.
• Hands-on experience working inside a practice information management system, scheduling system, or electronic medical record.
• Strong attention to detail with the discipline to work through a high volume of practices on a repeating schedule without losing accuracy.
• Comfortable coaching and influencing people who do not report to them — able to get a Practice Manager to say yes.
• Clear, friendly written and verbal communication; able to explain a standard without making someone feel audited.
• Working proficiency in Excel and Microsoft Teams/Outlook; able to keep an organized tracker without being handed one.
• Self-directed and reliable in a fully remote role.
• Prior experience as a Practice Manager, lead CSR, or scheduling coordinator in a veterinary hospital preferred.

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Note: Benefits listed above apply to full-time employees.