Operations/Dispatch and Customer Service Support

Key Skills/Qualifications

• Detailed orientated
• Skilled in documenting Important Data
• Precise data entry
• Strong Phone Skills
• Listening and verbal communications
• Astute, high energy and dependable
• Proficient in reporting
• Strong ability to multitask
• Able to work effectively under pressure
• Must have 1-3 years Operations/Dispatch experience
• Bilingual a plus

Core Responsibilities

• Planning and coordinating jobs
• Setting schedules
• Maintaining driver\helper relationships
• Ensuring adequate capacity for job coverage
• Answering the telephone and making follow-up calls.
• CRM data entry/software data management
• Fielding Customer Service Inquires
• Provide ETA updates in company software and make relevant notes in shipment notes
• Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations
• Communicate with customer and with customer service on driver s schedule
• Log and track driver locations and activities

Pay

Competitive Benefit Package Available

Paid Training

Schedule

Full Time Salaried Position