Operations Director - Healthcare Provider

About the role

A well-established, mission-driven community health organization in Southern California is seeking an experienced Operations Director to lead operations across its primary care and specialty service lines. This is a high-impact leadership role for someone who thrives on standardizing workflows, driving measurable operational results, and building strong teams in a fast-paced, patient-centered environment. The organization serves a large, diverse patient population and is entering a period of steady growth, making this an excellent opportunity for a hands-on operator ready to help shape that next chapter.

Responsibilities

• Provide leadership and oversight for day-to-day operations across assigned clinic sites and specialty service lines.
• Partner closely with the CEO and Chief Medical Officer to drive workflow standardization, process optimization, and clinic growth initiatives.
• Supervise, mentor, and evaluate operations managers, supervisors, and other assigned operational staff.
• Develop and implement standardized policies, procedures, and performance expectations across all clinic sites.
• Monitor and improve key operational metrics including patient volume, no-show and cancellation rates, payment collection, scheduling efficiency, and patient satisfaction.
• Lead Lean process improvement initiatives and champion data-driven decision making across operations.
• Ensure full operational compliance with HRSA, CMS, OSHA, HIPAA, Joint Commission, and other applicable federal and state regulatory requirements.
• Collaborate with quality, compliance, IT, human resources, revenue cycle, and finance teams to resolve operational issues and support coordinated performance.
• Support budget development, staffing models, and resource allocation for clinical operations.
• Lead or support the implementation of new programs, site expansion, and service line growth.
• Analyze operational data and prepare reports and recommendations for executive leadership.
• Prepare for and participate in audits, readiness reviews, and site visits.
• Promote a culture of accountability, collaboration, and mission-driven, patient-centered care.

Requirements

• Bachelor's degree in healthcare administration, business administration, or a related field.
• Substantial progressive experience in healthcare operations within a large, multispecialty outpatient or ambulatory practice setting.
• Proven experience managing multi-site clinic operations, staffing, scheduling, and performance management.
• Working knowledge of FQHC operations, including regulatory, compliance, access, quality, and patient care delivery considerations (or comparable regulated ambulatory healthcare experience).
• Tech-savvy, with EMR experience and comfort working with data analytics and operational dashboards.
• Excellent verbal and written communication skills, with demonstrated success leading in a culturally diverse workplace.
• A track record of longevity and enthusiasm in prior roles, with strong project and task management skills.
• Ability to travel between sites regularly (approximately 20 to 30 percent of schedule).
• Must be able to work onsite full time.

Preferred Qualifications

• MBA or other advanced degree in healthcare administration, business, or a related field.
• Experience at a Federally Qualified Health Center, FQHC look-alike, Indian Health Service facility, or other safety-net healthcare organization.
• Lean process improvement experience or certification.
• Genuine commitment to serving diverse, underserved, and vulnerable populations with cultural humility and respect.
• Ability to lead confidently.

Benefits

• Base salary range: $160,000 to $220,000 per year, commensurate with experience.
• 401(k) retirement plan.
• Paid vacation accrual and sick leave.
• Permanent, full-time, onsite position.