Operations Director, Baseball

Responsibilities

• Define operational strategy, goals and budgets for live game services, training labs and implementation.
• Lead Implementation and Live Operations teams; unify Hawk-Eye and KinaTrax procedures and quality standards.
• Establish standard operating procedures (SOPs) covering installations, event logistics, equipment handling and remote support; drive continuous improvement and compliance.
• Develop scalable staffing models and rosters to service 25,000+ games across professional, collegiate and international baseball.
• Oversee recruitment, training, performance management and development of operations managers, field service engineers and seasonal staff.
• Cook up remote operations resources and escalation on-call schedules.
• Own the operations budget (salaries, third-party labour, travel and expenses, cloud and other costs).
• Work with Project Managers, Procurement and Finance to forecast and manage inventory, equipment rotation and spare-parts strategies.
• Provide cost and resource visibility to all teams.
• Cross-functional coordination & customer success.
• Partner with Commercial and Account Management to support customer onboarding, renewals and escalation resolution.
• Ensure smooth handoff from Implementation/Project Management into live operations; coordinate with TechOps on maintenance windows and upgrades.
• Provide regular operational performance reports and recommendations to the Head of Baseball and executive leadership.

Qualifications & Skills

• 7–10+ years’ experience managing large-scale operations or service delivery functions in sports technology, broadcast or mission-critical environments.
• Proven ability to lead distributed teams, build SOPs and manage complex scheduling across multiple venues.
• Strong financial management skills; experience managing budgets and vendor contracts.
• Excellent communication and leadership skills; ability to resolve escalations and inspire high-performing teams.

Desirable Qualifications & Skills

• Experience operating camera-based tracking or broadcast systems.
• Familiarity with MLB, MiLB, NCAA and international baseball logistics.
• Certification in operations management or Lean/Six Sigma.