Operations Coordinator (Utilities Vertical)

Responsibilities

• Work within the Operations team to conduct pre, during, and post mission planning, mission execution and data quality check in assigned verticals demonstrating operational excellence resulting in delighted customers
• Coordinate with customers and Zeitview Sr FOS (Sr. Field Operations Specialist) to understand logistics and scheduling constraints in order to support safe and efficient project execution
• Work with Field Leads to project manage field operations for data collection, solving / escalating issues that arise, while proactively communicating with and setting customer expectations
• Solve problems in real-time and ensure delivery of high quality Zeitview deliverables to our customers whether that is a customer concern relating to scope, software concerns, SME reporting, billing, or a field related issue that needs instant resolution from a Sr. FOS
• Provide ad-hoc support to Sr. FOS’s and customers for general inquiries
• Possess an understanding of Zeitview’s online, desktop, and mobile software platforms
• Work directly with internal teams to understand, execute, and troubleshoot projects effectively, such as Account Management and field QAQC (file bug reports)
• Maintain awareness and visibility to the pipeline for your assigned vertical to ensure nothing falls through the cracks in all statuses and execute all statuses accordingly
• Identify gaps in processes and procedures, and report these to your Operations Manager
• All other duties as assigned

Qualifications

• 1-3 years experience in operations, logistics, project coordination, or a similar role, preferably in a fast-paced, client-facing environment
• Exceptional organizational skills and meticulous attention to detail, with the ability to manage multiple moving parts accurately
• Able to work remotely and coordinate effectively with a fully remote workforce
• Interested in technology and the drone space. Drone experience, knowledge of UAV operations and regulations is a plus
• Demonstrated ability to remain calm, focused, and solution-oriented under pressure and in rapidly changing situations
• Proficiency in using scheduling tools, project management software, Google Suite (Sheets and Docs), and Slack
• High degree of accountability and ability to work independently with minimal supervision
• Flexible and adaptable, with a proactive approach to problem-solving and a willingness to take ownership of tasks
• Strong interpersonal and communication skills, in English with the ability to serve as a professional and effective liaison between clients and pilots in the field
• Bachelor's degree preferred

What’s Included

• Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
• Competitive base salary
• 401k (roth and traditional)
• Your choice of multiple medical insurance plans, including options with an HSA
• Unlimited PTO: We mean it when we say we prioritize work-life balance and mental health
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture: a place where your voice matters
• This role has a base salary range of $50,000 - $64,000 USD. Actual compensation may vary based on experience, skills, and location within USA.
• Zeitview is proud to be an equal opportunity employer.
• We are committed to building and delivering a diverse, inclusive, and equitable workforce that includes age, color, sex, disability, national origin, race, religion or veteran status, that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened.
• We are constantly striving to be better, and we continue to take strategic steps to advance representation.
• We also provide reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs in accordance with applicable law.