Operations Coordinator – Travel Assistance

Key Responsibilities

• Manage cases from intake to resolution, ensuring timely follow-up.
• Respond to member and client inquiries, providing clear guidance and timely solutions.
• Cook up with internal teams, vendors, and service providers to resolve issues efficiently.
• Maintain case progress and document activities in case management systems.
• Assess situations and escalate issues according to protocols and service level agreements.
• Track active cases to ensure timely resolution and provide updates to members and stakeholders.
• Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
• Aid team members and provide coverage, including handling overflow or urgent cases.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned.

Qualifications

• Experience in case management, customer service, or operations coordination.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases simultaneously.
• Excellent verbal and written communication skills.
• Calm and professional under pressure in a fast-paced environment.
• Proficiency with Microsoft Office or similar software suites.
• Flexibility to work rotating shifts, including nights and weekends.
• Required background checks and drug screening.

This position is onsite at our office location in Princeton, New Jersey
Compensation is $18 / hour
This is a 24/7/365 operational environment with rotating shifts that include nights and weekends

Pay

$18 / hour

Schedule

24/7/365 operational environment with rotating shifts that include nights and weekends