Operations Coordinator (South Carolina; Remote)

This entry-level role supports the implementation of ICF’s utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. The Operations Coordinator ensures efficient and effective management of energy and environmental programs by identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams. This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions.

Responsibilities

• Work as part of the energy efficiency team to ensure the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Assign project applications for further processing and review per program policies and procedures.
• Assist with customer and contractor inquiries.
• Coordinate quality control follow-up on project inspections and customer surveys as appropriate.

Skills

• Application review and compliance tracking
• Team collaboration and stakeholder communication
• Data analysis and reporting
• Process documentation and improvement
• Strong time management and organizational skills
• Advanced proficiency in Microsoft Excel
• Analytical thinking and problem-solving
• Effective written and verbal communication

Qualifications

• Bachelor’s degree in a relevant field or Associate degree with a minimum of 2 years of work experience.

Preferred Qualifications

• Strong time management, communication, and organization skills.
• Experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate Bot and Third-Party Applications.

Pay

The pay range for this position based on full-time employment is: $50,364.00 - $85,618.00.