Operations Coordinator - Security (Part Time)

Support daily security operations and on-site facilities coordination at the Brilliant Earth Distribution Center in Secaucus, NJ. This part-time role reports to the Corporate Security Manager and serves as a key point of contact for employees, visitors, and vendors to ensure a productive and secure atmosphere.

Responsibilities

• Build and maintain collaborative working relationships with on-site Distribution Center employees, the Security Team, Retail Operations, and third-party vendors.
• On-Site Security Operations & Access Management:
  • Provide on-site security coverage at the Distribution Center during scheduled shifts.
  • Manage visitor check-in via the Eden system; verify identities and notify hosts.
  • Enforce entry/exit procedures for employees, visitors, and deliveries; route packages to the receiving dock and food deliveries to the exterior door.
  • Issue, track, and reconcile daily guest fobs with accurate sign-out records.
  • Conduct scheduled interior and perimeter patrols.
  • Provide escort and monitoring for all third-party vendors on-site, including those performing repairs, inspections, or facilities work.
  • Support opening and closing procedures.
  • Serve as on-site point of contact for police, fire, and EMS during emergencies.
  • Report security and safety equipment issues and ensure repairs are completed without compromising facility security.
• Security Systems & Ticketing (DC and showrooms):
  • Learn and become proficient in the company’s security technology platforms and internal communication platforms.
  • Process security tickets for alarm codes, fobs, safes, and CCTV access across the Distribution Center and showroom locations, including activations, deactivations, and access changes.
  • Conduct security audits for the Distribution Center and showroom locations.
  • Utilize CCTV, Access Control, and Intrusion alarm systems to support investigations and resolve security issues.
  • Collaborate with the security team to maintain compliance with security policies and procedures.
• Facilities Support:
  • Serve as the on-site representative for the remote Retail Operations team on facilities matters.
  • File facilities maintenance tickets in BEHelp with complete on-site details and provide ongoing updates to the Retail Operations team through resolution.
  • Follow up on open tickets, coordinate with vendors and Retail Operations, and confirm completion of work.
  • Brief facilities vendors on issue context, observe work in progress, and provide updates to Retail Operations.
  • Escalate time-sensitive or high-impact facilities issues with urgency.
• Perform any other duties assigned or requested in relation to the position.

Requirements

• 1+ year of experience in operations, facilities, or a similar role; experience in loss prevention, security, or a distribution center environment is a plus.
• Familiarity with basic computer applications (email, ticketing system, messenger programs) to communicate. Comfort navigating between multiple software tools.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with physical security technology (CCTV, access control, intrusion alarms) a plus; willingness and ability to learn these systems required.
• Demonstrated ability to learn new systems, technology, and processes quickly.
• Capable of working independently and collaboratively as part of a team.
• Ability to follow written or verbal instructions, adhering to all safety rules and procedures.
• Strong oral and written communication skills.
• Ability to maintain confidentiality with sensitive information.
• Strong customer service orientation toward employees, visitors, and vendors.
• Ability to build and maintain positive working relationships with on-site and dispersed teams.
• Consistent reliability and punctuality for scheduled shifts.

Schedule

This is a part-time role requiring availability for 10-hour day shifts on Mondays and Tuesdays at our Secaucus, NJ facility.

Pay

The targeted hourly range for this position is $21/hour - $25/hour. This compensation budget range may be adjusted at the discretion of the company.

About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players who welcome challenges and rise to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. As one of the fastest-growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.