Operations Coordinator - Second Shift

About The Role

Support Provider Practices: Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners' tools.

Maintain Operational Quality: Follow standard operating procedures while also surfacing bugs or patterns that impact quality or speed.

Ensure Timely Turnaround: Meet internal SLAs for task completion to ensure partner practices and patients aren’t left waiting.

Collaborate Across Teams: Provide feedback to Engineering and Product teams to improve tooling and automation.

Continuously Improve: Participate in training and calibration to ensure ongoing quality and performance.

About You

• Experience: A high school diploma or equivalent required; associate’s or bachelor’s degree preferred0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment
• Familiarity with EHRs or healthcare workflows is a plus

Attributes

• Detail-Oriented: You’re meticulous, accurate, and understand how small errors can have big consequences
• Dependable & Consistent: You take pride in doing your job well every day and helping others do the same
• Operationally Minded: You enjoy executing clear workflows and solving problems with repeatable systems
• Mission-Driven: You want to make healthcare better and believe that great operations make it possible
• Team-Oriented: You thrive in a collaborative environment and enjoy being part of a shared mission

Compensation & Benefits

• Compensation: $20/hour
• Hours: This shift will be 1:30pm - 10:00pm EST
• Benefits: (Almost) fully covered medical, dental, vision, and 401(k)
• Equity: Ownership in a high-growth, AI-native startup