Operations Coordinator - Production Planning

Responsibilities

• Manages the facility quantity discrepancy process, ensuring timely and compliant resolution.
• Coordinates discrepancy investigations with customers and internal departments.
• Maintains discrepancy records, receipt maintenance, and manifest validation systems.
• Monitors discrepancy trends and recommends process improvements to reduce recurring issues.
• Serves as primary customer contact for quantity discrepancies.
• Builds positive customer relationships through timely communication and resolution.
• Provides technical support regarding shipment documentation and discrepancy resolution.
• Supports Production Planning through operational reporting, inventory tracking, setup planning, and recordkeeping compliance requirements.
• Ensures records comply with company procedures, permit requirements, and applicable environmental regulations.
• Assigns billing codes to waste receipts and coordinates with Accounts Receivable for invoicing.
• Manages bulk weight ticket process with internal departments.
• Coordinates Ross palletization requirements for incoming shipments.
• Assists with creation of shipper packets for receiving.
• Works with Optimization department regarding hold area inventory management.
• Creates, reviews, and maintains documentation supporting shipment receipt and discrepancy resolution.
• Maintains electronic and physical document management systems for Production Planning.
• Supports regulatory inspections and internal audits through accurate documentation.
• Assists with procedure development and implementation.
• Supports continuous improvement initiatives to improve safety, compliance, customer satisfaction, and operational efficiency.
• Participates in Receiving Department on-call rotation.
• Cross-trains in Receiving, QAQC, Production Planning, and other operational functions.
• Supports ISO 14001 and ISO 45001 Management Systems.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree or higher is preferred; equivalent experience will be considered.
• Working knowledge of DOT, OSHA, RCRA, and EPA regulations is required.
• Excellent interpersonal, written, and verbal communication skills.
• Highly organized, analytical, and able to problem solve to meet business objectives.
• Willing to work additional hours or off-hours as required to meet business objectives.
• Proficient in MS Office.

Work Environment

Work is performed indoors, as well as outdoors, in a plant environment. Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.