Operations Coordinator- 3rd Shift

About the role

While this is a hybrid position, successful candidates must be able to commute to Akron, OH based on business needs. Requires multiple skill sets and the ability to quickly adjust and adopt the best approach for each aspect of the job. These various skill sets can run congruently during any given interaction and typically occurs in a very fast paced environment requiring quick and accurate response times. Required to have general knowledge of all aspects of the operations arena, specifically fleet operations, dispatch and account management, in order to provide an exceptional and seamless experience for the customer and the fleet.

Responsibilities

• Quickly processes multi divisional capabilities from customer phone, email and bid board inquiries.
• Follow all guidelines and operational procedures specific to Transportation Security Administration (TSA), HazMat, International, and Department of Transportation (DOT) regulations.
• Determines any objections for the purpose of closing business including the ability to offer multiple solutions for a customer centric approach.
• Monitors the progress of multiple shipments processed while proactively identifying and responding to any potential issues or alert notifications.
• Interacts and communicates with internal and external fleet.
• Monitors and ensures accuracy in the freight management system.
• Provides proactive shipment status updates to the customer.
• Appropriately manages customer response and elevates to the appropriate level when necessary.
• Locates and secures trucks in a timely fashion from both internal and external fleet networks.
• Utilizes all resources available to effectively dispatch shipments via an automated or manual process.
• Ability to monitor and respond to any issues that arise during a shipment.
• Interacts with fleet resources and outside vendors for the purpose of negotiating.
• Understands overall fleet operations to identify and address capacity requirements, the need for truck relocation, pay implications, and overall asset utilization.
• Performs other duties as assigned.

Requirements

• High school diploma 0-1 years customer service, operations or sales experience
• Customer Service / Fleet Operations / Sales
• Must be flexible to work in an extremely fast paced environment incorporating time management, multi-tasking and prioritization skills.
• Sales and negotiation skills to be utilized with customers, independent owner operators and vendors.
• Excellent written and verbal communication skills

Benefits

The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.

Pay Range: $15.80- $20.25 depending on experience.