Operations Coordination Specialist

Core Responsibilities

• Schedule and dispatch jobs in ProBook to optimize technician efficiency and routing.
• Monitor same-day and next-day schedules in real time and adjust as necessary.
• Validate technicians for jobs based on their skillset, availability, and geography.
• Coordinate complex job types such as installs, callbacks, returns, and unfinished work.

Qualifications

• Experience in dispatch, scheduling, coordination, and/or project management.
• Strong organizational, multitasking, and prioritization skills.
• Excellent written and verbal communication skills.
• Experience with ServiceTitan, ProBook, or similar systems preferred.
• A high attention to detail and ability to manage complex workflows.

Requirements

• Flexible shifts based on business needs (approximately 600 AM - 900 PM coverage).
• An on-call rotation that includes evenings, weekends, and some holidays.
• The potential for overtime based on workload.

Benefits

Compensation: USD $23.00/Hr. USD $25.00/Hr.

Pay

Hourly pay based on experience with performance-based raises and incentives tied to Key Performance Indicators (KPIs).

Schedule

Flexible shifts based on business needs (approximately 600 AM - 900 PM coverage)

Role Evolution Summary

The Operations Coordination Specialist role represents a shift from task-based dispatching and install coordination to full operational ownership—ensuring readiness, alignment, execution, and customer satisfaction across the entire job lifecycle.