Operations Control Specialist – Critical Field Services

About the role

We are EOLA Power, Florida's leading provider of UPS and battery system services, supporting hospitals, government, theme parks, and mission-critical facilities. Our Operations team is the command center that keeps our field engineers aligned, and our clients powered.

Responsibilities

• Directly manage scheduling, dispatch, and coordination of Field Engineers across the country.
• Prioritize emergencies and guarantee contractual response times are met.
• Coordinate travel, equipment, and client deadlines under pressure.
• Act as the central hub between clients, engineers, and internal departments.
• Escalate and solve client issues quickly and professionally.
• Draft and issue service quotes based on field recommendations.
• Compile and finalize Field Service Reports for client delivery.
• Track parts and equipment tied to service jobs.
• Support cross-department projects and ensure deadlines are met.

Requirements

• 3+ years in operations scheduling, crew coordination, or dispatch (airline, airport, utilities, construction, HVAC, service, or similar).
• Proven ability to handle real-time logistics and emergencies with multiple moving parts.
• Strong judgment, prioritization, and communication skills in high-stakes environments.
• Comfort with complex calendars, service ticketing, and job costing.
• Tech fluency: Microsoft 365, Adobe, ChatGPT, Grok and service/work order systems.
• Bonus: Exposure to electrical, HVAC, UPS, or facilities service industries.
• Detail-obsessed, you don’t let things slip through the cracks.

Qualifications

• Base salary $65,000–$75,000
• 401K with matching
• Medical, dental, and vision insurance
• Paid time off and holidays
• Short/Long-Term Disability + Life Insurance
• Professional development + growth path to Operations Leadership
• Up to $300/month non-taxed incentive for after-hours phone service (emergency only)

Benefits

• Monday–Friday, 8:00 AM–5:00 PM | In-office, Miami/Doral