Operations Control Center Specialist
About the role
The Operations Control Center (OCC) Specialist serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning, and both internal and external communication. The Specialist communicates with airline customers, airport authorities, the central planning team, and the station management team. Specialists are expected to proactively manage the allocation of manpower to ensure operational and financial KPIs are met.
Responsibilities
- Produce daily KPI reports and conduct daily briefings with the station management team.
- Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information, and tracking performance.
- Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by customers.
- Manage all staff incoming and outgoing messages (sick calls, injuries, operational challenges).
- Serve as the first point of contact for all Customer Airlines and departmental representatives.
- React promptly to situations, changes to Customer Airline schedules, and accurately record and communicate updates to all departments.
- Proactively disseminate information to Regional Resource Analysts regarding operational changes and local challenges.
- Consistently and accurately utilize company tools; an OCC Specialist navigates an average of 7-8 applications to capture service data, quality data, and allocate resources.
Requirements
- At least 1 year of operational experience; bachelor’s degree preferred.
- Good working knowledge of managing a labor-intensive workforce.
- Excellent planning and communication skills.
- Evidence of strong people and operational management skills, including leadership, resource management, planning, negotiation, communication, financial, and HR skills.
- Good working knowledge of statutory and procedural obligations of the business, including health and safety, employment, and security issues.
- Ability to quickly and accurately assess situations and instigate corrective action.
- Flexibility to work various shifts—Days, Evenings, Nights, Weekends, and Holiday periods—in line with business demand and operational requirements.
- Strong verbal communication, interpersonal, and relationship-building skills.
- Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to sit and talk or hear.
- Occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
- Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.
Pay
$24.00 per hour.
Benefits
- Health and wellness benefits.
- 401(k) with company match.
- Paid vacation time.
- Sick time.
- Company-paid holidays.