Operations Continuous Improvement Senior Manager

About the role

The Global Continuous Improvement and Systems Enablement Lead supports the Global Director, Continuous Improvement & System Enablement function by partnering with global data center operations teams to identify system needs, gather requirements, support application usage, and drive continuous improvement initiatives. This role serves as a key liaison between operational stakeholders and the Director responsible for global systems and innovations.

Responsibilities

• Engage with global operations teams to understand business processes, system needs, and workflow challenges.
• Collect, document, and clarify enhancement requests or issues from users and business leaders.
• Prioritize user requests based on impact, urgency, and alignment with the global operational strategy.
• Serve as a liaison between the operations teams and the Senior Manager for Systems Solutions & Innovations, providing summarized updates and actionable insights.
• Participate in process mapping, root cause analysis, and continuous improvement initiatives.
• Aid in creating system documentation, release notes, training materials, and communication for global stakeholders.
• Collaborate with cross-functional groups (operations, engineering, IT, support teams) to ensure smooth system rollouts and alignment of changes.
• Track progress of system improvements and maintain visibility of roadmap commitments and timelines.
• Identify opportunities to optimize systems and workflows to improve operational efficiency, compliance, and user experience.

Requirements

• 3+ Years experience and Strong understanding of data center operations or similar mission-critical operational environments.
• Ability to learn and effectively use multiple software applications.
• Skilled in documenting data flows, data models, and system/process interactions using both technical writing and non-technical write ups.
• Experience with relational data structures, CMDB, or operational modules (preferred).
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
• Solid analytical, prioritization, and problem-solving capabilities.
• Experience gathering requirements and documenting processes.
• Ability to manage multiple tasks in a fast-paced, global environment.
• Solid organizational skills with attention to detail.
• Demonstrated ability to work effectively across teams, cultures, and time zones.

Desired Skills

• Experience with CMMS platforms, workflow management tools, or operations-focused systems.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
• Exposure to system configuration, UAT testing, or release management.
• Project coordination or light project management experience.
• Data analysis and reporting capabilities (e.g., dashboards, KPI tracking).
• Experience supporting global or multi-site operational teams.
• Ability to identify inefficiencies and propose technology-driven solutions.
• Transferable managerial skills, team load balancing.
• Experience delivering large-scale global data or system initiatives.

What We Can Offer You

• A rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
• We offer a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
• Our compensation philosophy is centered around rewarding employees for achieving the values and objectives aligned to the company's overall goals and values.