Operations Consultant II

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings.

About the role

70% travel, supporting our Greater Austin and Houston Gulf Coast market. The Operations Consultant II manages a portfolio of clinically integrated multi-specialty practices and is accountable for driving overall performance results.

Responsibilities

• Manage and own a portfolio of independent physician practices across a multi-specialty medical group
• Drive growth and improvement to portfolio of physician practices
• Develop growth plans and manage client relationships to meet care center and market goals
• Draft and implement action plans to improve and grow physician practices’ overall revenue
• Create transparency with practices about their financial performance (or lack thereof), in order to drive change
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
• Re-engineer the practice workflow to streamline patient throughput and efficiency and/or create efficiency in back office workflows
• Mentor and coach practice administrators in the management of their physician practice
• Facilitate the transition of the physician practice from Fee-For-Service to the future Value Based Care world of healthcare reimbursement
• Roll out and communicate new Privia initiatives
• Provide constructive criticism and strategic recommendations to physician practices
• Present relevant healthcare topics effectively
• Become an expert in AthenaHealth’s Performance Management System and EHR
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Ensure that operations are conducted in accordance with applicable accreditation, statutory, and regulatory requirements
• Provide oversight, coaching, and mentoring to assigned performance associates
• Travel throughout assigned territory on a regular basis (70%)
• Other duties as assigned

Requirements

• Bachelor’s degree preferred; Healthcare Master’s or MBA highly preferred
• 5+ years of healthcare experience required, particularly working with physicians and medical group staff
• Experience working with a health system preferred
• Quantitatively and financially proficient; must know how to read, interpret, and explain financial data
• Comfort in functioning independently and autonomously; ability to build a case to effect change
• Demonstrates judgment to appropriately escalate situations as necessary
• Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service
• General understanding of Population Health Management and how it applies to risk-based contracts
• Must have access to reliable transportation
• Must comply with HIPAA rules and regulations

Skills

• Able to have honest, difficult conversations with doctors about financial performance and areas of improvement
• Extremely bright and analytical; turns the unknown into knowledge quickly
• Skilled in establishing and maintaining effective working relationships with providers, management, clients, and staff to gain buy-in
• Expresses ideas clearly and effectively; motivates the listener to action
• Responds calmly and maturely in high-pressure situations
• Positive attitude toward company, work, clients, management, and team members
• Uses a customer-focused approach in dealing with conflict and problem resolution

Pay

The salary range for this role is $105,000 to $115,000 in base pay, exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Benefits

• Medical, dental, and vision insurance
• Life and pet insurance
• 401K
• Paid time off
• Other wellness programs

Schedule

70% travel throughout assigned territory on a regular basis.

Technical Requirements

For remote work, a minimum internet speed of 5 MBPS download and 3 MBPS upload is required. Employees working remotely are eligible for expense reimbursement to offset this cost.