Operations Consultant

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects

Requirements

• Expert level understanding of end users and the ability to apply that knowledge in the design of content and in the analysis of the use of the content
• Strong technical writing skills for creating procedure type documentation while also being able to: translate source material such as process maps, business requirement documents, varying levels of design documents, etc., conduct task analyses, understand, and adhere to version control and retention standards
• Proficient project/change management skills including the ability to identify changes as material/immaterial, establish a scope and timeline for deliverables, monitor and report on progress, and document activity throughout a project
• Strong ability to create and maintain relationships with business partners and subject matter experts in a manner that facilitates the completion of work
• Able to lead collaborative meetings to build out a project plan and/or go-to-green plan, overcome obstacles, negotiate deliverable quantities and timelines, gain commitment to a course of action, and obtain any needed information to complete the project
• Proficient with Microsoft Word, Excel, and PowerPoint
• Proficient in written communications

Skills

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills