Operations Client Relationship Management Associate

About the Role

The Operational Client Relationship Management (OCRM) team manages operational relationships with Nomura's priority client base. This new team connects clients with organizational capabilities while providing a consistent approach to engagement and service. OCRM delivers value-added services in response to market and regulatory changes by partnering with key clients.

Key Responsibilities

• Partner with Sales, SRM (Senior Relationship Manager), Front Office Client Account Management, Operations, and other corporate functions to facilitate client relationships
• Maintain regular communication with clients to support a best-in-class client service experience
• Coordinate across corporate functions to ensure clients' needs are met
• Maintain awareness of industry trends and the regulatory environment, including their impact on clients, with a willingness to develop deeper expertise
• Perform daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients
• Prepare high-quality client materials for meetings and in response to client requests
• Summarize periodic client metrics collaborating with the Business Transformation function to deliver MI requested by clients
• Lead discussions and projects by organizing meetings, partnering with key stakeholders and influencing the delivery of initiatives, technology strategy and internal behavioral change to enhance client service
• Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery
• Support clients seeking to understand how technology and AI tools can be applied within post-trade operations

Required Qualifications

• Strong knowledge of financial service products and associated processes
• Understanding of post-trade operations, settlement processes and reconciliation procedures
• Familiarity with regulatory frameworks
• Client query management and troubleshooting
• Excellent written and verbal communication skills
• Genuine interest in developing a thorough understanding of the business and Nomura's clients, with a proactive approach to work
• Attention to detail and ability to solve problems quickly and efficiently
• Understanding of risk and control frameworks, with the ability to escalate effectively
• Confidence in engaging with internal and external clients, articulating key messages across all communication channels and escalating potential risks in a timely manner
• Ability to build and influence relationships across cross-functional and cross-regional teams
• Strong time management and ability to work under pressure
• Ability to anticipate problems, potential risks and propose solutions
• Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes
• Minimum of three years' experience within financial services, ideally within operations, post-trade services, or client relationship management functions

Key Objectives Critical to Success

• Ability to forge strong relationships with key clients and be flexible in approach
• Strong client interaction and consistently high professional standards
• Effective leadership and participation in cross-functional and cross-regional teams
• Highly organized, with the ability to manage multiple priorities effectively while maintaining a strong client service focus and a clear understanding of client needs

Nomura Leadership Behaviors

• Explore Insights & Vision: Identify the underlying causes of problems and define a clear vision and direction for the future
• Making Strategic Decisions: Evaluate options for resolving problems and effectively prioritize actions or recommendations
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing
• Inclusion: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect)

Pay

$120,000 - $130,000 per year