Operations Classroom Training Facilitator

About the role

The Operations Classroom Training Facilitator is responsible for designing and delivering classroom training programs to enhance operational efficiency and employee performance.

Responsibilities

• Develop and implement training programs that cover operational procedures and best practices.
• Facilitate training sessions for employees across various locations.
• Evaluate training effectiveness through feedback and assessment tools.
• Mentor and coach employees to improve their skills and knowledge.

Requirements

• One (1) year experience required in instructor-led training, field operations or related area.
• Related training certifications preferred.
• Working knowledge of field operations and/or training principles.
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Education, Communications, Business Administration, Business Management or related field preferred.

Skills

• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Benefits

• FT TWi

Pay

• Additional Details: FT TWi

Schedule

• Additional Details: FT TWi

Benefits

• Comprehensive benefits package available.

Company Information

• Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Legal Information

• Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
• Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program

• For details on our comprehensive benefits, click here.