Operations Center Technician, GS-7/8

About the role

This job opening will be used to fill OCT positions across FBI Field Offices. Please select your location preference(s) based off the Field Office's Headquarters City location. Due to the fluidity of vacancies, there is no guarantee which Field Offices will have openings within the time frame of this announcement. As vacancies become available, hiring managers with a vacancy will receive a list of eligible applicants for their location. Applicants may be contacted directly by the Division if/when there is a vacancy.

Responsibilities

• Conducts complicated searches on multiple databases and systems to locate data and analyze information.
• Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
• Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
• Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
• Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
• Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Requirements

Must be a U.S. citizen
Must be able to obtain a Top Secret-SCI clearance
Some travel may be required

Qualifications and Evaluations

GS-7: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-6 grade level. SE is defined as follows: Evaluated the significance, validity, and reliability of data for inclusion in reports. Analyzed, evaluated, and disseminated information. Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations. Maintained contact with internal staff and outside entities to obtain, verify, and convey information.
GS-8: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-7 grade level. SE is defined as follows: Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports. Analyzed, evaluated, and disseminated information pertaining to emergencies. Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations. Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Physical Demands

Most work is sedentary, but the job does require the ability to move around the office and lift and carry light items such as office files and boxes, books, copier paper, etc. Periods of high stress occur during a crisis.

Work Environment

The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates.

Major Duties

Conducts complicated searches on multiple databases and systems to locate data and analyze information.
Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Qualifications and Evaluations

Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI’s Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement. Applicants must meet the qualification requirements by the closing date of this announcement. If you are found minimally qualified, your application will move forward to additional phases of the review process. The first five competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below.

Specialized Experience (SE)

• Evaluated the significance, validity, and reliability of data for inclusion in reports.
• Analyzed, evaluated, and disseminated information.
• Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• Maintained contact with internal staff and outside entities to obtain, verify, and convey information.

Education

• GS-7: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education.
• GS-8: Education may not be substituted for specialized experience at this grade level.

Required Documents

• Uploaded resumes will not be reviewed or used for qualification purposes.
• A complete assessment questionnaire.
• Other Supporting Documents (if Applicable): College transcripts, if qualifying based on education or if there is a positive education requirement.
• Former civilian Federal employees must submit a copy of your MOST RECENT SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is a requirement to verify your Time in Grade (TIG).
• DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.
• Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position.