Operations Center Technician, GS-7/8

About the role

This position is available across various FBI Field Offices. Applicants must select their preferred location based on the headquarters city of the Field Office.

Responsibilities

• Conducts complex searches on multiple databases and systems to locate data and analyze information.
• Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
• Utilizes appropriate methods and techniques to handle difficult conversations telephonically and face-to-face with the public.
• Prioritizes all incoming emergency and non-emergency communications, identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
• Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
• Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Requirements

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret-SCI clearance.
• May require some travel.

Qualifications and Evaluations

• GS-7: At least one year of specialized experience equivalent to GS-6 grade level, including evaluating the significance, validity, and reliability of data for inclusion in reports, analyzing, evaluating, and disseminating information, and orally communicating with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• GS-8: At least one year of specialized experience equivalent to GS-7 grade level, including evaluating the significance, validity, and reliability of data for inclusion in detailed written reports, analyzing, evaluating, and disseminating information pertaining to emergencies, and collaborating with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Physical Demands

• Most work is sedentary, but requires the ability to move around the office and lift and carry light items.
• Periods of high stress occur during a crisis.
• The work area is adequately lighted, heated, and ventilated.
• Some work may require the use of protective biological hoods, gloves, and specially fitted masks due to potential exposure to biological contaminants.
• The incumbent may be required to work all shifts based on the needs of the office.

Work Environment

• The environment involves everyday risks or discomforts requiring normal safety precautions.

Major Duties

Not provided in the original text.

Specialized Experience (SE)

• GS-7: One year of SE equivalent to GS-6 grade level, including evaluating the significance, validity, and reliability of data for inclusion in reports, analyzing, evaluating, and disseminating information, and orally communicating with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• GS-8: One year of SE equivalent to GS-7 grade level, including evaluating the significance, validity, and reliability of data for inclusion in detailed written reports, analyzing, evaluating, and disseminating information pertaining to emergencies, and collaborating with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

• All degrees must be from an accredited college or university.
• Education may be substituted for specialized experience as follows:
• GS-7: Superior academic achievement or one full year of graduate level education.
• GS-8: Education may not be substituted for specialized experience at this grade level.

How to Apply

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

• Uploaded resumes will not be reviewed or used for qualification purposes.
• A complete assessment questionnaire.
• Other Supporting Documents (if Applicable).