Operations Center Technician, GS-7/8

Position Overview

This position advertised has been exempted from the federal civilian hiring freeze.

Key Requirements

• Must be a U.S. citizen
• Must be able to obtain a Top Secret-SCI clearance
• Some travel may be required

Physical Demands

Most work is sedentary, but the job does require the ability to move around the office and lift and carry light items such as office files and boxes, books, copier paper, etc. Periods of high stress occur during a crisis.

Work Environment

The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.

Major Duties

• Conducts complicated searches on multiple databases and systems to locate data and analyze information.
• Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
• Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
• Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
• Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
• Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Qualifications And Evaluations

Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement. Applicants must meet the qualification requirements by the closing date of this announcement. If you are found minimally qualified, your application will move forward to additional phases of the review process. The first five competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below.

Your resume should demonstrate that you possess the following competencies:

• Communication
• Flexibility/Adaptability
• Problem Solving/Judgement
• Analytic Thinking
• Information Management
• Technology Application

Specialized Experience (SE)

GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:

• Evaluated the significance, validity, and reliability of data for inclusion in reports.
• Analyzed, evaluated, and disseminated information.
• Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• Maintained contact with internal staff and outside entities to obtain, verify, and convey information.

GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:

• Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
• Analyzed, evaluated, and disseminated information pertaining to emergencies.
• Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-8: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

• Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes.
• A complete assessment questionnaire
• Other Supporting Documents (if Applicable):
  • College transcripts, if qualifying based on education or if there is a positive education requirement
  • Former civilian Federal employees must submit a copy of your MOST RECENT SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is a requirement to verify your Time in Grade (TIG). Actions such as promotion, within grade increase, or reassignment actions must be submitted as your most recent SF 50.
  • Most recent Performance Appraisal; not applicable to current FBI employees
  • Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later
  • Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i.e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation: Percent of time worked in the particular position (cannot conflict with main duties. The month/year work began Frequency worked (i.e., daily, monthly, etc.) Specific duties performed. Attach the Memorandum for Record to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other." While applicants might see these documents in their profile, HR Specialists may be unable to access them. Therefore, all applicants MUST upload another copy to ensure that staffing units can review the complete application.

Please note: Failure to provide the necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Incomplete applications will not be supplemented with additional requests for information; your application will be evaluated solely on the information you submit. You must complete the application process and submit all required documents by 11:59 p.m. (ET) on the announcement's closing date.

What To Expect Next

Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.