Operations Center Director

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential.

About the role

The Director of Operations Center is a supervisory leader responsible for managing the daily activities and performance of the operations center staff, with a focus on logistics and sustainment operations within the US Pacific Command (PACOM) area of responsibility. The Director provides direct supervision, coaching, and development to team members, fostering a high-performance culture and ensuring operational excellence in a dynamic, multinational environment.

Responsibilities

• Supervising and developing operations center managers, supervisors, and staff
• Setting performance expectations, conducting reviews, and providing feedback
• Overseeing staff scheduling, shift coverage, and resource allocation
• Leading recruitment, onboarding, and training for new staff
• Ensuring compliance with organizational policies, PACOM directives, and regulatory requirements
• Fostering a positive, high-performance work environment
• Communicating clearly and proactively with internal and external stakeholders regarding requirements, constraints, and statuses
• Writing concise reports, briefings, and correspondence for all levels of the organization
• Developing and maintaining KPIs, dashboards, and performance reports; recommending corrective actions and process enhancements
• Identifying risks (security, schedule, regulatory, environmental) and supporting mitigation strategies and contingency plans
• Coordinating and monitoring logistics operations, including supply chain management, transportation, inventory control, and distribution
• Managing multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)
• Leading logistics and sustainment efforts during emergencies or contingency operations
• Collaborating with cross-functional and multi-cultural teams, including military, civilian, and international partners
• Supporting mission-critical operations that contribute to US national security and international partnerships

Requirements

• Bachelor’s degree in supply chain management, Logistics, Transportation, or a related field (master’s degree a plus)
• Equivalent military or industry experience may be considered
• Minimum 10 years of relevant operations and logistics management experience
• At least 3 years in a supervisory or leadership role within the PACOM area of responsibility
• Experience supporting DoW/DoD, federal agencies, or large program operations (deployment, sustainment, base operations, or contingency support)
• Demonstrated experience with multi-modal transportation (commercial air, military airlift, ocean, truckload/LTL, rail)
• Proficiency with TMS, ERP, and related logistics tools (e.g., SAP, Oracle, JDA/Blue Yonder, MercuryGate, or similar)
• Advanced skills in Excel and data analysis; familiarity with visualization tools (e.g., Power BI, Tableau) is an asset
• Ability to interpret contracts, tariffs, routing guides, and service agreements
• Strong organizational skills and attention to detail; able to manage multiple movements and priorities simultaneously
• Demonstrated ability to write clear, concise reports and correspondence; communicate effectively up and down the chain of command; proactively engage internal and external stakeholders
• Strong supervisory, leadership, and conflict resolution skills
• Experience with logistics management systems, operations center technologies, workforce management tools, and performance analytics
• Must possess a current/active Secret clearance or higher

Desired Skills

• Military experience in logistics, operations, or sustainment roles
• Supervisory or management certifications (e.g., SHRM, Six Sigma, PMP); logistics or PACOM-related training or certifications
• Problem-solving mindset with the ability to work under pressure and adapt to changing mission requirements
• Ability to work effectively in cross-functional and multi-cultural teams, including military, civilian, and international partners
• A desire to contribute directly to mission-critical operations that support US national security and international partners
• Ability to work within a collaborative, fast-paced environment with opportunities to influence logistics strategy and innovation
• Familiarity with PACOM operational protocols and regional considerations

An active Secret security clearance is required for this position. This position is part of our Federal Solutions team, which delivers resources to US government customers ensuring the success of missions around the globe.

Pay

Salary Range: $148,300.00 - $266,900.00

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) retirement plan
• Life insurance
• Flexible work schedules and holidays