Center Operations Director
About the role
Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.
The Center Operations Director (COD) role is a high-impact leadership position for someone early-to-mid career who is smart, ambitious, and ready to own real responsibility. This is not a back-office role. You'll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience. Soar is growing rapidly, and many of our CODs grow into multi-site leadership, regional operations, or senior operational roles as Soar continues to expand. If you're looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it.
Responsibilities
Running a High-Performing Center
- Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
- Driving strong execution of Soar's operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
- Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
- Lead with calm, clarity, and professionalism in a fast-paced environment
Creating An Exceptional Family Experience
- Owning all parts of the non-clinical experience for caregivers
- Building strong, supportive relationships with caregivers and ensure clear, timely communication
- Driving strong attendance, engagement, and client satisfaction (NPS)
- Delivering a smooth onboarding for new families
- Managing the front desk and providing a warm welcome to clients, prospective clients and teammates
- Preparing families for diagnostics, assessments, and transitions with confidence and clarity
Leading and Developing People
- Serving as the primary people leader for local staff, including clinicians and support team members
- Coaching, developing, and motivating team members
- Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
- Acting as a trusted point of escalation and support for staff, knowing when to solve and when to escalate
Who This Role Is Great For
- You're early-to-mid career but already trusted with real responsibility
- You enjoy running things, solving problems, and working with people
- You're detail-oriented and big-picture oriented
- You want a role where performance matters and growth is earned
- You're motivated by mission—but also by learning, ownership, and career trajectory
Qualifications
- Bachelor's degree required
- Previous people management experience, leading high-performing teams of 8-10 or more people
- 2-3+ years of managing strong operations
Benefits
- Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance
- Comprehensive health benefits, including medical, dental, and vision plans
- Student loan repayment and tuition reimbursement benefits
- Priority access for in-network mental health support through our partnership with Sol Mental Health
- Tons of support from our multidisciplinary team
- Direct exposure to senior leaders and multi-site operators
- A collaborative, high-accountability environment where strong performers grow quickly
- The chance to build something meaningful—while building your career