Operations Call Center Representative

About the role

As an Operations Call Center Representative, you will play a vital part in the Operations team, serving as a point of contact between Radiologists, physicians, nursing staff, technologists, and both internal and external customers. This role supports the efficient flow of communication, contributing directly to the quality and timeliness of patient care.

Remote | Overnight | Thursday-Sunday 8pm-5:30am CST

Responsibilities

• Professionally manage inbound and outbound calls
• Serve as a liaison by addressing inquiries regarding the status of studies, images, and reports
• Accurately route calls and escalate issues
• Ensure timely and accurate documentation of call interactions, including results reporting
• Manage incoming faxes
• Provide site call-in status updates on exams
• Ensure compliance with American College of Radiology (ACR) and Joint Commission Standard (JC)
• Provide accurate documentation needed to Lead for entry of IT tickets
• Participate in project-based assignments
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Contribute to a collaborative team environment

Skills

• Customer service and interpersonal skills with a professional and courteous demeanor
• Strong attention to detail
• Ability to follow standardized procedures and protocols
• Collaborative team mindset
• Exceptional verbal and written communication
• Proficient in Microsoft Office Suite and ability to learn specialized systems
• Demonstrates initiative and ability to work independently
• Ability to multi-task, prioritize, and manage time effectively
• Adaptability, flexibility, and comfortable working in a high call volume environment

Qualifications

• High School Diploma
• Minimum of 1 year of customer service experience, preferably in a call center or healthcare-related setting
• 1–2 years of telephone-based support experience
• Familiarity with medical terminology or previous experience in a healthcare environment

Benefits

• Comprehensive benefits package, including retirement and profit sharing
• Paid time off and flexibility to support your personal life