Operations Audit Specialist - Long Term Disability

Key Responsibilities

• Conduct a designated number of daily quality audits for assigned departments.
• Perform ad hoc and special audits as requested by leadership.
• Ensure operational processes align with company standards, procedures, and best practices.
• Identify trends, process gaps, and areas for improvement through audit findings.
• Accurately record audit findings within Quality Audit databases and reporting systems.
• Provide timely and constructive feedback to leadership regarding audit results and departmental performance.
• Support analysis of audit trends and recommend opportunities to improve operational quality and consistency.
• Assist in the development and enhancement of the Quality Audit Program across multiple business units.
• Support implementation of audit procedures for new products, services, and operational processes.
• Ensure audit methodologies remain aligned with evolving procedures, compliance requirements, and operational standards.
• Work collaboratively across departments to support quality initiatives and operational improvements.
• Communicate effectively with leadership and business partners regarding findings and recommendations.

Qualifications & Experience

• High School Diploma or GED required.
• Prior experience in a Quality Audit, Operations, Compliance, or related role preferred.
• Strong attention to detail with a focus on quality, accuracy, and consistency.
• Ability to adapt to changing business processes and operational needs.
• Strong interpersonal skills and the ability to build effective working relationships.

Technical Requirements

• Proficiency in Microsoft Office Suite, including Word, Excel, and Access.
• Comfortable working with databases, reporting systems, and technology tools to record and analyze audit results.

Key Attributes

• High level of professionalism, integrity, and accountability
• Strong analytical mindset and attention to detail
• Customer and quality-focused approach
• Ability to work independently and collaboratively
• Adaptability and continuous improvement mindset

Pay Range

Pay Range: $21.44- $29.16/hr. Salary is commensurate to experience, location, etc.