Operations Attendant-Raleigh

Local parking company is seeking a full-time Operations Attendant to enforce rules on our parking lots and in our garages.

About the role

This position is a mix of 2nd and 3rd shift. Weekends are required; your days off will be through the week. You must have a valid driver’s license and your own transportation because you will use your personal car for work and will be reimbursed mileage on a monthly basis. You will be required to show proof of the car’s current registration and insurance.

Responsibilities

• Greet and assist customers with parking inquiries, directions, and payment instructions.
• Provide information on parking rates, passes, and facility policies.
• Handle customer complaints or escalate issues to management as needed.
• Monitor daily parking activities to ensure smooth traffic flow and proper use of spaces.
• Operate and troubleshoot entry/exit gates, ticket machines, and payment systems.
• Assist during peak hours, special events, or emergencies to manage vehicle flow.
• Check for valid parking permits and passes.
• Issue citations or notices for violations in accordance with company policy.
• Support enforcement team with operational needs when required.
• Conduct routine inspections of parking areas, equipment, and signage.
• Report maintenance issues, hazards, or equipment malfunctions promptly.
• Help maintain facility cleanliness and a safe environment for customers.
• Complete shift logs, incident reports, and operational checklists.
• Communicate effectively with supervisors and team members regarding facility status.
• Perform other duties as necessary or assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, parking, or facility operations preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash, credit, and electronic transactions accurately.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to stand, walk, bend, stoop, reach and perform light physical tasks for extended periods.
• Valid driver’s license with clean driving record.
• Dependable, punctual, and able to work flexible shifts including evenings, weekends, and holidays.
• Must be able to lift 25–50 pounds.
• Drive personal vehicle during work to multiple locations.
• Pass a pre-employment criminal background check, drug test, and motor vehicle records check.
• 10-year background check will be conducted.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Mix of 2nd and 3rd shift
• Shift differential pay for 2nd and 3rd shift
• Training days on 1st or 2nd shift
• Weekends required
• Holidays