Operations

Key Responsibilities

• Complex Problem Solving, Process Design, & Optimization
• Design and optimize core workflows for eligibility checks, benefit verifications, and prior authorizations
• Work with engineering to identify areas of opportunity for automation in operational processes, and use cutting-edge technology and apply AI-first solutions to automate key workflows
• Create SOPs that ensure consistent, accurate task completion across our operations team
• Configure rules and frameworks for accomplishing tasks both automatically and manually
• Cross-Functional Leadership
• Lead our team of insurance specialists, providing guidance and ensuring operational excellence
• Partner with engineering to identify automation opportunities and design scalable systems
• Collaborate with product, engineering, and sales teams to align on goals and achieve shared outcomes

Data & Systems Thinking

• Build robust tracking systems that provide visibility into operational performance
• Analyze data to develop strategies for accelerating progress and achieving team OKRs
• Identify areas for improvement and drive execution of solutions that address core business challenges

What Sets You Apart

• Experience & Skills
• 1-4+ years of experience in operations, consulting, or related fields—experience with insurance workflows or healthcare operations is a plus but not necessary
• Demonstrated ability to drive outcomes in complex and ambiguous environments
• Strong experience creating processes that scale with growing organizations
• Project management skills with a track record of leading initiatives from concept to execution
• Data-driven approach with ability to analyze workflows and identify inefficiencies

About Silna

• Healthcare is obsessed with optimizing a broken system. We're making sure it never breaks.
• We work across behavioral health, physical health, ambulatory care, and post-acute care, where administrative failure doesn't just cost money; it can delay or deny patient access entirely.
• We're backed by Accel and Bain Capital Ventures, and we're building fast.
• This role is perfect for someone who loves building systems from scratch, thrives in fast-paced environments, and wants to be instrumental in transforming how healthcare providers interact with insurance.

What We Offer

• A rapid-paced work environment with an incredibly enthusiastic and motivated team
• The opportunity to work with customers that actually love the product
• The ability to work on technology that is materially improving health outcomes
• Competitive compensation and benefits package
• 401k
• Unlimited PTO
• Location
• This role is fully in-person 5 days a week in our New York City office.
• Compensation Range: $120K - $185K