Operations

About the role

This role leads the team to AquaSonic brand standards, guided by our core values. It encompasses 20% leadership and 80% operations. Team members perform hourly functions for 80% of their shifts while consistently demonstrating leadership qualities.

Responsibilities

• Lead the team to AquaSonic brand standards, guided by our core values.
• Train, develop, and lead new team members and fellow teammates, ensuring clear communication on daily responsibilities.
• Educate customers on our Unlimited plans and ensure team members are well-versed in membership details.
• Uphold a safe working environment and strictly adhere to safety protocols.
• Proactively ensure smooth operations, holding team members accountable to the AquaSonic playbook.
• Provide customers and members with a safe and efficient experience, processing vehicles with a warm smile.
• Maintain impeccable cleanliness and always uphold building standards.
• Assume the role of Manager on Duty when Managing Partner or Operations Manager is not onsite, overseeing shift operations and ensuring timely cleaning and maintenance at close.
• Exhibit world-class customer service skills and maintain a positive demeanour.
• Demonstrate a strong work ethic, exceptional communication abilities, and a genuine passion for outdoor work.

Requirements

• Confident, self-starting individual passionate about training, developing, and leading high-performance teams that deliver exceptional hospitality and customer service.
• Hands-on leadership style with exceptional interpersonal and communication abilities.
• Reliable and goal-driven with open availability (including weekends).
• Openness to feedback and dedication to self-improvement.
• Sales experience is advantageous.
• Curiosity-driven with a willingness to learn from others.
• Ability to stand, bend, lift, and carry up to 50 pounds with access to reliable transportation.

Qualifications

• High school diploma or equivalent.
• Experience in a supervisory or management position preferred.
• Knowledge of car wash operations and customer service.

Skills

• Strong leadership and communication skills.
• Customer service and sales experience.
• Ability to work independently and as part of a team.
• Physical ability to perform tasks such as lifting, bending, and standing for extended periods.

Benefits

• Full-time opportunities with a starting wage of $16.50 an hour plus commission and bonuses.
• Pathways to advancement: Management and Corporate roles.
• Comprehensive benefits package including health, dental, vision, 401K retirement plan (21+ year old and up), paid time off (PTO), tuition reimbursement, and ongoing education support.
• Complimentary car wash services.

Pay

Pay Range: $16.50 - $25.00 per hour.

Schedule

Hours may vary based on location and operational needs.