Operations Associate (VIP Guest Services) - PS MIA

Responsibilities

• Work in a team setting to tailor and execute seamless luxury experiences for PS guests.
• Warm Welcome: Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start.
• Brand Representative: When operating at the terminals, engage airline partners with kindness and professionalism, always aiming to strengthen airline relationships.
• Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 100 lbs.
• Efficient Security/Immigration Assistance: Escort guests through PS’ on-site airport security before driving across the airfield to designated departure gates with grace and efficiency.
• Greet members off arriving international flights at airport gate before driving across the airfield and escorting through PS’ on-site immigration.
• Luxury Transportation: Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield.
• Intensive Training: Successfully complete 8-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all operational aspects of the Operations Associate VIP Guest Services role.
• Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
• Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.

Qualifications

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Must be authorized to work in the United States for any employer.
• Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
• Driver’s License in good standing, active for a minimum of 1 year.
• Experience working with high-end clients in a luxury hospitality setting required.
• Minimum education requirement of High school Diploma/GED.

Skills

• Customer Service
• Teamwork
• Attention to Detail
• Flexibility
• Security Clearance
• Vehicle Operation

Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• 12 PTO Days / 6 Paid Sick Days prorated annually.
• Monthly Health & Wellness and cell phone reimbursement.
• Paid training.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities.
• Overtime opportunities available.