Operations Associate (VIP Guest Services) - PS LAX

About the role

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team — private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind.

As an Operations Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, facilitating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role requires escorting and driving on the airfield as well as working closely with our airline partners at the terminal gates. This role demands an intricate understanding of travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start times for 8-hour shifts will be altered to meet the schedule of customers' reservations.

Responsibilities

• Work in a team setting to tailor and execute seamless luxury experiences for PS guests (Reservation Mastery).
• Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start (Warm Welcome).
• Engage airline partners with kindness and professionalism when operating at the terminals, always aiming to strengthen airline relationships (Brand Representative).
• Seamlessly handle and process PS customer luggage in accordance with PS airline agreements; must be able to lift and push up to 70 lbs (Luggage Concierge).
• Escort guests through PS’ on-site airport security before driving across the airfield to designated departure gates with grace and efficiency.
• Greet members off arriving international flights at airport gate before driving across the airfield and escorting through PS’ on-site immigration (Efficient Security/Immigration Assistance).
• Operate luxury vehicles — including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles — safely and flawlessly on the Restricted Airfield (Luxury Transportation).
• Successfully complete an 8-week intensive training program dedicated to reservation mastery; at the end of the program, demonstrate competency in all operational aspects of the role. Post-training, receive dedicated support from the exclusive onsite Control Room and hands-on leadership (Intensive Training).
• Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence (Exquisite Service).
• Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience (Dynamic Flexibility).

Requirements

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Must be authorized to work in the United States.
• Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
• Driver's License in good standing, active for a minimum of 1 year.
• Experience working with high-end clients in a luxury hospitality setting required.
• Minimum education requirement of High School Diploma/GED.
• Fully open schedule availability and flexibility for all positions within operations departments, including weekends, holidays, and early morning/late evening shifts (PS is a 24-hour facility).

Benefits

• Medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent Care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• 12 PTO Days / 6 Paid Sick Days prorated annually.
• Monthly Health & Wellness and Cell phone reimbursement.
• Paid training.
• Parental benefits — 100% paid up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• Great career path with promotion opportunities.

Pay

$37.00/hour. During the first 90 days of employment, employees are paid a training rate of $31.45/hour. Overtime opportunities available. This is a full-time, non-exempt role.

Schedule

Full-time, 8-hour shifts with start times adjusted to meet customer reservation schedules. Requires fully open availability on scheduled work days, including weekends, holidays, and early morning/late evening shifts. Position start date: February 2027. Location: PS LAX.