Operations Associate (PT), Miami Design District - Margiela

About the Company

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry, and fragrance. John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. In 2002, the French house became part of OTB and continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

About the Role

The Operations Associate is responsible for processing all inventory and stock transactions accurately and quickly to contribute to the store team’s achievement of store sales goals. They also handle store replenishment and maintain a clean and organized stockroom.

Responsibilities

• Support store sales productivity and customer service by processing all inventory transactions accurately and on a timely basis
• Maintain knowledge and understanding of store goals
• Understand and abide by all retail policies and procedures
• Maintain a positive, professional, and customer-centric attitude
• Assure merchandise is represented on the sales floor according to company standards and update the store team regarding new deliveries
• Communicate product stock level issues to management as appropriate
• Examine and inspect store stock for defects and report damages to management
• Complete weekly cycle counts and communicate completion at the end of the month to the corporate office
• Reconcile inventory discrepancies and submit adjustments in a timely manner
• Daily monitoring of consignment and negative report
• Report and follow up with IT and corporate office on all unresolved service tickets with store equipment and software
• Process incoming and outgoing shipments via best store/RPro and FedEx/UPS; ensure merchandise has been verified and received within 24 hours and handled with the utmost care
• Follow all store opening and closing procedures
• Maintain a clean and organized stockroom at all times
• Shift stock as needed according to men’s and women’s styles and make it available for sales colleagues
• Follow daily and weekly cleaning procedures to ensure the department and store are consistently clean to company standards
• Display leadership qualities by helping develop newly acquired staff understanding job requirements, policies, and procedures
• Daily monitor and process orders via the online platform

Requirements

• Previous retail customer service experience in the luxury market
• Excellent customer service skills
• Required to stand and walk for up to eight hours in a workday
• Repetitive and regular lifting of up to 70 lbs
• Repetitive climbing up and down stairs and ladders
• The following vision abilities are required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Preferred Skills

• 3+ years in a high-volume stock or operations role for a fashion retailer
• Knowledge of Microsoft Office programs

Competencies

• Customer/Client Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Meticulous

Pay

$18-$19 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request.