Operations Associate - Overnight

About the role

This position supports multiple operational areas during the overnight shift, including Housekeeping, Engineering, and Security.

Responsibilities

• Maintain cleanliness and presentation of public areas, including the lobby.
• Operate laundry services.
• Perform routine property inspections.
• Address basic maintenance needs.
• Conduct security rounds to ensure the safety and security of guests, team members, and the property.
• Patrol the interior and exterior perimeter of the hotel to identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, including handling guests or visitors displaying undesirable conduct in a calm, rational, and persuasive manner.
• Coordinate expedient response to emergency conditions such as fire, safety hazards, and threats to life.
• Understand and train night shift staff on the emergency preparedness plan.
• Assist with preventative maintenance and complete work orders for tasks such as replacing light bulbs, door locks, tiles, plunging toilets, and unclogging sinks.
• Check electrical systems, including air conditioning controls, television sets, and lighting systems.
• Assist with assembly and repair of furniture and other items.
• Stock hotel supply closets with linens, amenities, and guest supplies.
• Assist room attendants with needed supplies for their carts.
• Strip rooms and transport soiled linen to laundry and trash to appropriate locations.
• Clean and remove spots from walls and doors.
• Clean, vacuum, sweep, or mop stairwells, vending areas, and foyers.
• Assist the Food & Beverage team with set-up or delivery of food, coffee, and other items as needed.
• Perform any other job-related duties as assigned.

Requirements

• A minimum of 2 years of experience in Hotel Security, Housekeeping, or Engineering.
• Ability to obtain Unarmed AZ Department of Public Safety Security Guard certification.
• Ability to obtain CPR and AED certification.
• Ability to obtain Food Handler & TIPS certifications.
• Ability to communicate clearly and effectively in English both verbally and in writing.
• High school diploma or GED equivalent.
• Ability to de-escalate conflict and handle difficult people.
• Computer and keyboarding skills with familiarity with MS Outlook and Word.
• Strong attention to detail.
• Integrity—ability to act within ethical and legal boundaries, avoiding misuse of authority.