Operations Associate, NorthPark - Jil Sander

About the Role

The Operations Associate is responsible for processing all inventory and stock transactions accurately and quickly to contribute to the store team’s achievement of store sales goals. Also, responsible for store replenishment and maintaining a clean and organized stockroom.

Responsibilities

• Support store sales productivity and customer service by processing all inventory transactions accurately and on a timely basis
• Maintain knowledge and understanding of store goals
• Understand and abide by all retail policies and procedures
• Maintain a positive, professional, and customer-centric attitude
• Assure merchandise is represented on the sales floor according to company standards and update the store team regarding new deliveries
• Communicate product stock level issues to management as appropriate
• Examine and inspect store stock for defects and report damages to management
• Complete weekly cycle counts and communicate completion end of month to the corporate office
• Reconcile inventory discrepancies and submit adjustments in a timely manner
• Daily monitoring of consignment and negative report
• Report and follow up with IT and corporate office on all unresolved service tickets related to store equipment, software, etc.
• Process incoming and outgoing shipments via best store/RPro and FedEx/UPS; ensure merchandise is verified and received within 24 hours and handled with care
• Follow all store opening and closing procedures
• Maintain a clean and organized stockroom at all times, shifting as needed according to men’s and women’s styles and readability for sales colleagues
• Follow daily and weekly cleaning procedures to ensure the department and store are consistently clean to company standards
• Display leadership qualities by helping develop newly acquired staff in understanding job requirements, policies, and procedures
• Daily monitor and processing of orders via the online platform

Physical Requirements

• Required to stand and walk for up to eight hours in a workday
• Repetitive and regular lifting of up to 70 lbs
• Repetitive climbing up and down of stairs and ladders
• Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Competencies

• Customer/Client Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Meticulous

Qualifications and Education Requirements

• Previous retail customer service experience in the luxury market
• Excellent customer service skills

Preferred Skills

• 3+ years in a high-volume stock or operations role for a fashion retailer
• Knowledge of Microsoft Office programs

Pay

Salary Range: $18-$20 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.