Operations Professional - Dallas NorthPark

About the Role

The Operations Professional is the heart of the back-of-house operations in a Tiffany store. This role requires strong communication and problem-solving skills, working effectively with client advisors, management, corporate partners, and clients to drive store sales and profitability. The Operations Professional must think strategically while overseeing day-to-day execution with a focus on clients, people, and brand desirability. They will collaborate transparently with both central and local teams, modeling and championing Tiffany’s core belief—People Make the Difference—and its values: Be Creative & Innovative, Deliver Excellence, and Cultivate an Entrepreneurial Spirit.

Responsibilities

• Provide outstanding client service, order fulfillment, and inventory management, ensuring all interactions reflect the Tiffany Touch.
• Ensure merchandise delivery meets Tiffany’s standards of excellence.
• Serve as an excellent communicator and brand ambassador, embodying Tiffany’s values in all actions.
• Champion operational efficiency by completing daily tasks such as order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and repair intake, following company policies.
• Supervise and reconcile merchandise inventory, using reports and systems to assess accuracy and report discrepancies to management or corporate partners.
• Partner with client advisors, management, and clients to respond quickly and accurately to requests for product information, services, repairs, shipping, and inventory.
• Elevate the in-store experience by delivering memorable moments and demonstrating passion as a Tiffany brand ambassador.
• Implement standard methodologies to optimize hospitality and store amenities, acting on NPS performance and client feedback.
• Apply deep knowledge of product, service, and care instructions to enhance client satisfaction during interactions.
• Support company efficiency objectives by improving processes and providing feedback on potential changes.
• Drive sales by performing operations functions to help the store achieve or exceed monthly, quarterly, and annual commercial targets.
• Collect client interaction data to cultivate new and existing relationships, fostering lifetime dedication and spend.
• Handle internal and external phone and email correspondence, partnering with client advisors and management to generate sales opportunities.

Requirements

• Strong analytical skills.
• Proficiency in Microsoft Word and Excel.
• Ability to work retail store hours, including nights, weekends, and holidays.
• Strong interpersonal skills to connect with clients.
• Highly organized and detail-oriented.
• Flexibility to adapt to varying day-to-day business needs.
• Authorization to work in the United States or the country where the position is based.

Qualifications

• A college or university degree is desired.

About Us

Tiffany & Co. is built by talented individuals who contribute creativity, perspective, and lived experience to strengthen our community. Inclusion is at the core of our values, and we are committed to fostering a more inclusive jewelry industry that empowers people of all backgrounds. We believe in providing a solid foundation for well-being, which is why Tiffany employees are eligible for comprehensive benefits, including:

• Global benefits such as adoption and surrogacy assistance, and parental leave.
• Programs supporting mental, emotional, physical, and financial well-being.
• Competitive pay, medical, dental, and vision insurance.
• 401(k) plans with company match.
• Paid time off and other meaningful employee offerings.